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BBB Business Review

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BBB Accredited Business since

Zavius Jewelers Inc

Phone: (815) 654-4000 Fax: (815) 654-4076 2636 McFarland Rd STE B, Rockford, IL 61107 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Zavius Jeweler is a jeweler specializing in custom designs and local manufacturing of fine jewelry. Zavius Jewelers also provides a full selection of jewelry services, including repairs, inspection with cleaning, polishing, and appraisals.

Zavius Jewelers' owner, Luis Pavez, is a skilled "Master Jeweler" and designer, having began his jewelry career more than 40 years ago. Zavius Jewelers first opened in downtown Rockford, IL in 1990 and later relocated to the current location at 2636 McFarland Road, Rockford, IL.
The 13,000 sq. ft. store is located on McFarland Road, just north of Springcreek Road, with easy access from I-90.

Zavius Jewelers has been an important part of the community by supporting many local charitable organizations including the American Cancer Society, American Heart Association, Rockford Rescue Mission, Crusader Clinic, Carrie Lynn Society, American Diabetes Association, Healing Pathways, and is a major sponsor of all local health systems.

Learn more about Zavius Jewelers , see designs by Luis, and connect with available designer's websites by visiting www.Zavius.Com.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Zavius Jewelers Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Zavius Jewelers Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Complaint Information

Correspondence forwarded to the company August 3, 2004, has been returned by the Postal Service marked, "Forwarding Order Expired". The Bureau has no facilities for tracing companies.

If you have an unresolved dispute with the company, you may wish to seek legal advise or contact the following agency for assistance:

Attorney General Consumer Protection Division
100 West Randolph Street
Chicago, Illinois 60601
(312) 814-3580

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Zavius Jewelers Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 02, 1991 Business started: 05/01/1990 in IL Business started locally: 05/01/1990 Business incorporated 05/18/1990 in IL
Type of Entity


Business Management
Mr. Luis F. Pavez, President Ms. Sunshine Pavez
Contact Information
Principal: Mr. Luis F. Pavez, President
Business Category

Jewelers - Retail Jewelry Polishing & Plating Jewelry Repair Appraisal - Jewelry Jewelry Designers Jewelry Engravers Jewelry Manufacturers Jewelry Stores (NAICS: 448310)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.