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Burdeen's Jewelry LTD is a jewelry and timepiece retailer which sells both custom-made and luxury designer watches and jewelry pieces. Located in Buffalo Grove, IL, this company serves the northwest suburbs of Chicago, including Mount Prospect, Des Plaines, Wheeling, Arlington Heights, Rolling Meadows, Palatine, and Schaumburg. This store has been in business for over 30 years and is family owned and operated. The company is a member of the American Society of Appraisers, the American Gem Society, and Jewelers of America.

This company sells Swiss timepieces from five high-end brands, including Chopard, Ulysse Nardin, Omega, Glashutte Original, Breitling, Breitling for Bentley, and Jaeger-LeCoultre. They also sell pre-owned luxury Swiss timepieces from other well-known manufacturers. Their jewelry includes a bridal collection with pieces from the Judith Ripka Silver collection and custom pieces. Each piece is made to the specifications of the customer and can be made in any style, including Art Deco, Art Noveau, traditional, modern, bold, classic, or something completely original. Burdeen's Jewelry uses diamonds of all colors as well as sapphires, emeralds, rubies, gold, and silver to create their pieces, and can cut their gems in a variety of fashions, including princess cut and others, in order to satisfy the customer.

Visit the website for Burdeen's Jewelry LTD to learn more about their timepiece collection, view their gallery of bridal pieces and the process of creating a custom jewelry piece, and shop for a pre-owned or new Swiss timepiece or bridal jewelry.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Burdeen's Jewelry LTD meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Burdeen's Jewelry LTD
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 30, 1988 Business started: 01/01/1975 in IL Business started locally: 01/01/1975 Business incorporated 07/02/1985 in IL
Type of Entity


Business Management
Ms. Justine Rosenthal, Marketing Coordinator Ms. Sandra Burdeen, Vice-President Ms. Shayna Thompson, Director of Marketing
Contact Information
Principal: Ms. Justine Rosenthal, Marketing Coordinator
Business Category

Jewelers - Retail Jewelry Designers Diamond Setters Diamonds Jewelry Stores (NAICS: 448310)

Alternate Business Names
Burdeen's Jewelry

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.