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          Gogo LLC has 1 locations, listed below.

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            • Gogo LLC

              111 N Canal St Chicago, IL 60606-7218

            Business ProfileGogo LLC

            Internet Providers

            Contact Information

            111 N Canal St

            Chicago, IL 60606-7218

            Visit Website
            (877) 350-0038

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Gogo LLC. provides internet access to airplane passengers. They serve customers of all domestic AirTran Airways and Virgin America flights as well as select Air Canada, Alaska Airlines, American Airlines, Delta Air Lines, Frontier Airlines, United Airlines, and US Airways flights, and private business aircraft. The service allows them to browse the internet while on an airplane. Customers can choose to pay for an hour or a day of uninterrupted internet access, or they may choose to pay for a month of unlimited internet time aboard a specific airline, or aboard any airline for an extra fee. Gogo's network spans the entire continental United States and is comparable to WiFi connectivity on the ground, though connectivity may vary related to altitude, weather, traffic in a particular area, and the specific device's connectivity strength.

            Business Details

            Location of This Business
            111 N Canal St, Chicago, IL 60606-7218
            BBB File Opened:
            1/28/2010
            Years in Business:
            17
            Business Started:
            6/9/2006
            Business Started Locally:
            6/9/2006
            Business Incorporated:
            12/14/2007
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Go Go Air
            Business Management
            • Mr. Oakleigh Thorne, President & CEO
            Contact Information

            Principal

            • Mr. Oakleigh Thorne, President & CEO

            Customer Contact

            • Mr. Steve Vair, Director of Operations
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/16/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On August 7th 2023, I flew Virgin Atlantic flight #DL5981 from ********** to ********. I purchased in-flight ****. The **** did not work the entire flight. I reported this to the flight attendant and he told me the pilot was aware and will reset the **** shortly. Almost 8hrs later and still no ****. I was not able to work as planned. Upon arrival, I submitted a request to Virgin Atlantic to request a refund. They opened a support case but told me that Gogo in flight will contact me directly because I made the purchase from them. I have followed up multiple times over the next month and still no response from this vendor. I would like for Gogo to refund me for the amount paid for the ****. Why does it have to be so difficult? It's so unfair to the customer.
            Read More
            Read 9 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tina T

            10/01/2021

            Cancelled my order almost immediately and 2 weeks later tried 4 x's to make a large charge to my cc! CC company alerted me - all 4 were declined! LOL BEWARE!

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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