15 Customer Reviews
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Review from Lakeisha C
1 star02/15/2024
I submitted a claim on 12/29. I was told for the past 6 weeks that they are waiting for the accident report and to speak with their insured. Now the adjuster is not responding to my emails or voice messages. I've also left messages for a manager in which I have received no call back. It's been over 6 weeks I just want to get my vehicle repaired. The lack of response is very unprofessional.
Stonegate Insurance Company Response
02/16/2024
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Review from Jose V
1 star02/10/2024
My friend and I have been waiting to get his car repaired since 10/31 of last year.. all you guys have done is given us the runaround. Good faith law states you were supposed to give us a response in 40 days and its been literally three and a half months since the accident that we have been waiting.Stonegate Insurance Company Response
02/12/2024
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Review from Kimberly S
1 star01/26/2024
Stonegate insurance is the worst insurance company in *******. I was hit by one of their insured customers on 12/05/2023 and to this day my car isn't fixed and I can't get in touch with them. I put my car in the shop on 01/15/2024 and ************************* needs them to approve the damage and they will not respond. Plus they didn't want to pay for the car rental. I hate this company. I think it is a fraudulent company.Stonegate Insurance Company Response
01/29/2024
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Review from Sam B
5 stars11/30/2023
Its a great company Ive been with them for a year and never had a problemStonegate Insurance Company Response
12/01/2023
Thank you for your positive review! We are happy that your experience with us was a good one. Have a great day.Review from Dennis V
1 star08/17/2023
Stone gate so far has the worst costumer service and adjusters. Their client dropped a car that it was towing leading to my cars being hit in front of my house. The tow truck never came back for the car that it dropped. Luckily we were able to obtain all their info do to it being a tow truck company. However stonegate is stating it's costumer is saying they only let someone ****** their name and even though their costumer knew the culprit they would not cooperate and give more info. I have no longer heard anything from anyone and one of my car has been in the lot leading to thousands to pay that I don't have. I'm so upset and don't know what to do. We have videos, police report and even statement from owner of the car that was dropped and it's insurance it was them. Smh I just can't believe this. We tried calling multiple times the adjuster and he always seems to be out or just vm after vm.Stonegate Insurance Company Response
08/18/2023
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Review from Brittany Y
1 star07/05/2023
I was involved in an accident 6/14/23. After being assured on several occasions I would be taken care of, my claims adjuster has stopped responding. They were supposed to pick my vehicle up 2 Mondays ago. I have yet to hear anything back. This is my first time being involved in an accident and I am highly disappointed in the customer service Im receiving! Claim#**************Stonegate Insurance Company Response
07/06/2023
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Review from Halie G
1 star06/23/2023
Cant get ahold of my adjuster and neither can the body shop that my car is at as a result of one of their insured hitting my car and running. Not super thrilled with this process. Weve called and emailed over 4 times.Stonegate Insurance Company Response
06/26/2023
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Review from Samantha O
1 star05/24/2023
I have been waiting 3 weeks for the so called adjuster to call me back regarding one of their insured drivers who hit my car. I dont know who is in charge of this joke of an establishment but you clearly need better employees who actually answer the phone and provide the service in which youre paid for. This should not be this hard. You should be calling ME. Not me calling you every day and not you not answering.Stonegate Insurance Company Response
05/25/2023
We take each customer concern seriously and apologize for the issues you endured. A member of our claims leadership team will be reaching out to you to discuss your concern.Review from Sigita B
1 star12/02/2022
Stonegate insurance witch works under Unique insurence name to ,are horrible insurance my car was hit ,i got assigned agestor who is not reacheble at all,we cant get rental car we get get paid for towing nothing at all.Stonegate Insurance Company Response
12/05/2022
We have thoroughly searched our records; however, we were unable to locate an applicable claim in order to respond to this review. Please advise the reviewer to contact our office for further assistance.Review from Bernard S
5 stars10/18/2022
In March 2022, Stonegate ******* began writing personal lines homeowners and dwelling business in ** and MS it should be noted that the negative reviews do not reflect the way the program administrators operate its personal lines homeowners/dwelling business. Current reviews are associated with auto insureds and does not apply to homeowners/dwelling insureds. Program administrators i.e. MGA's have TPA (claims administrators) handling claims that do not reflect prior reviews. You should know going forward that homeowner and dwelling fire claims will be handled with upmost efficiency in the States of ** and MS. I recommend this company ****************
Customer Review Rating
1.57/5stars
Average of 15 Customer Reviews
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