Business ProfileforOld Republic International Corporation

10/13/2021 I contacted Old Republic Insurance because my sons vehicle was hit by one of their customers carrying their insurance. I was put in touch with ***************************. Claim number 4AZ110D2G430001. I was advised to send an email. I emailed that day and again on 10/26/2021, 11/4/2021 and 11/22/2021. On 11/22/2021 I called and asked for a supervisors phone number and information and was given *************************** information. I called and left him a voicemail and then sent him an email on 11/22/2021. On 11/22/2021 I was told they were working on my claim, but they did not have a police report. I was also told to file with my own insurance, to which I told them I would not do as the police report clearly stated my son was not at fault. On 11/23/2021 I was told that the information would be sent to an adjuster. Sometime in December (I am not sure of the exact date) an adjuster called me out of the blue and then came to my workplace and took photos of the damage done to the vehicle. I was then shortly after sent a claim approval letter to an email address different then the email address we had been communicating with. On 12/23/21 I reached out yet again as I still was unsure how to proceed and after numerous calls by both myself and my husband not being returned we had yet to get our vehicle repaired. I received a reply from ****** stating that a check could be sent directly to myself and I opted to do so. It is now 1/14/2022 and I have written them several times and the response I keep getting is that they understand my frustration and are working on issuing my payment. This has been going on for four months now. I have rescheduled many appointments for my vehicle and will now be paying out of pocket for repairs. This company has agreed to repair it and has agreed that they are at fault and I want them to issue the check for the repairs totaling $1568.32.