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BBB Accredited Business since

Comfort Keepers-461

Phone: (847) 221-5300 Fax: (847) 221-5333 1627 W Colonial Pkwy, Palatine, IL 60067 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Comfort Keepers Palatine is a licensed in-home care services company which provides in-home care, transition care, respite care, and rehabilitation care for seniors and disabled individuals. Located in Palatine, IL, this company serves the northwest suburbs of Chicago, including Rolling Meadows, Palatine, Inverness, Barrington, Kildeer, Lake Zurich, Long Grove, Deer Park, Barrington, South Barrington, Schaumburg, Hoffman Estates, Roselle, Medinah, Streamwood and the surrounding areas. The company was founded in 2003 and works with individuals who have received extensive continuing education and are licensed, bonded, and insured.

This company provides a variety of services for seniors and the disabled, intended to keep them healthy and active for longer while allowing them to maintain more independence and keep them comfortable. Services include in-home care, respite care, dementia and Alzheimer's care, assistance with transitioning home from the hospital, and end of life care. They also provide a service called Interactive Caregiving, which is meant to keep seniors active and engaged in productive and meaningful activities. Interactive Caregiving activities may include walks in the neighborhood, engaging in household chores, preparing meals, discussing personal interests, practicing hobbies, looking over photo albums, going shopping, attending religious services, dancing to music, and visiting a senior center.

In-home care services include assistance with hygiene, mobility assistance, transferring and positioning, incontinence care and toilet assistance, feeding and special diet assistance, conversation and companionship, meal preparation, laundry, light housekeeping, grocery shopping and errands, incidental transportation, medication reminders, and 24/hour care.

Visit the website for Comfort Keepers Palatine to learn more about the services available from this company, read testimonials from their customers, and contact the company to schedule a consultation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Comfort Keepers-461 meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Comfort Keepers-461 include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Comfort Keepers-461
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 14, 2003 Business started: 02/01/2003 Business started locally: 02/01/2003 Business incorporated 03/12/2003 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity


Business Management
Mr. Michael McGInn, President
Contact Information
Principal: Mr. Michael McGInn, President
Business Category

In-Home Care Day Care - Adults Home Health Services Nurses Rehabilitation Services Home Health Care Services (NAICS: 621610)

Alternate Business Names
Comfort Keepers-Palatine Comfort Keepers-Schaumburg Michael McGinn, Inc dba Comfort Keepers #461

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.