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Find a Location

Companion Maids has 1 locations, listed below.

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    Business ProfileforCompanion Maids

    House Cleaning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Companion Maids is a house cleaning company which provides cleaning services for residential customers. Services include deep cleaning, move-in and move-out cleaning, fridge cleaning, oven cleaning, cabinet cleaning, blind cleaning, window cleaning, basement cleaning, and laundry service.

    Business Details

    Location of This Business
    500 N Michigan Ave #600, Chicago, IL 60611-3754
    BBB File Opened:
    10/23/2014
    Years in Business:
    10
    Business Started:
    7/13/2013
    Business Started Locally:
    7/13/2013
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Thomas Spann, Owner
    Contact Information

    Principal

    • Mr. Thomas Spann, Owner

    Customer Contact

    • Mr. Thomas Spann, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/12/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Complaint Details Unavailable

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Emily S

    1 star

    09/08/2021

    Horrible cleaning job and unprofessional staff. I hired Companion Maids for a move-out clean. I scheduled this six weeks out to ensure we had things properly covered for our move-out. On the day of, the cleaner arrived two hours late, saying she had run behind at a previous clean. Considering she was supposed to be at my place at 8am, I was frustrated that she would have been scheduled elsewhere prior to our clean. This cleaner also did a very poor job, leaving the floors and appliances essentially in the same shape as she found them. The oven was left dirty, as were the floors. As you may imagine, our landlord was not pleased during the walk-through. Thus, I called Companion Maids and insisted on a re-clean. I also paid extra for baseboard and window cleaning, as they were apparently not included with the 'standard' move-out clean. A cleaner did arrive the next day, though again she was late and she told my landlord she would not clean the floors, which is not what they had agreed to. He paid her cash to clean the floors, even though those should have been included in the original clean. Then she returned the keys to him late so we are being charged more for a late move-out. Overall, a total nightmare! I wish I had not trusted them for this move-out. With the extra charges our landlord is making us pay, this clean cost more than double what it should have, in addition to the stress and frustration caused by the unprofessional workers. Do yourself a favor and give your business elsewhere - to a company that knows what they are doing!

    Local BBB

    BBB of Chicago & Northern Illinois

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