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Find a Location

Whitehall Hotel has 1 locations, listed below.

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    Business ProfileforWhitehall Hotel

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    105 E Delaware Pl, Chicago, IL 60611-1441
    BBB File Opened:
    11/9/2000
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Started Locally:
    1/1/1995
    Business Management
    • Mr. Bert Yen, President
    Contact Information

    Principal

    • Mr. Bert Yen, President

    Customer Contact

    • Mr. Bert Yen, President

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    mark n

    1 star

    09/05/2022

    The Whitehall Hotel has not been upgraded for while, and the smell of old carpets and curtains was a bit difficult.I am not complaining about the old condition of the hotel. I had to pay an unexpected parking fee in vague words.I don't travel often and I'm not used to booking hotels online.I'm also not used to reading everything written in small print.During check-in at the Whitehall Hotel on Aug 30 22, a man named **** helped check-in. He has the same name as me and while we were talking I asked if there is a parking fee and he said no. He thanked him and went up to room 1206.I left the hotel on September 2nd and received an additional receipt for $150.And I was even more surprised when I asked for a female name ******* at the counter.It wouldn't have been a problem if she apologized for this and explained the hotel's parking policy well.She said she was there the day I checked in and ***** and she heard that **** told me about the extra charge for parking.I saw **** alone on the day of check-in on August 30th.*********************** argued that I was wrong because she was in the office.I am a senior. A few days before going to *******, I signed up as an AARP member and booked the Whitehall Hotel through AARP.I called AARP today, September 4th, and explained all about this issue.For over an hour there, a lady name '***' helped me.She called the Whitehall hotel twice and spoke to ******* and her manager while I was on hold.What really bothered me is that the manager said she was also in the office on August 30th and they did nothing wrong.I think it is an ignorant act that cannot be found in the minds and hearts of those who are really engaged in the service industry.Even if I did not listen properly, ******* and the manager's reactions is rude and unprofessional.

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