Business ProfileforComfort Inn O'Hare Hotel

On April 11th 2022 (our return day), I called the hotel to ask about how we should request the shuttle once we arrived at OHare Airport. I had spoken with a woman who said that they were no longer doing a shuttle, and that we should take a taxi or an Uber/Lyft to the hotel and stop by inside and we would be reimbursed. I also inquired about the Uber we had to take at the beginning of the trip and she confirmed that it would also be reimbursed, and we just needed to show our receipts.We arrived back at the hotel at approximately 6:30pm where my boyfriend went inside to get reimbursed for the Ubers he paid for to and from the hotel, and was met with a response of and who are you..? So he came outside to get me. We went inside together and there were three people standing at the front desk, so we explained that we had called the hotel and the conversation Id had with the woman on the phone. They proceeded to tell me that the shuttle had been running all day (in the most condescending tone) and asked who I spoke with. I told them that I hadnt gotten a name and I called the number on the confirmation email I had received with Park, Sleep, Fly, and provided the number that I had called previously. This number is ************. I was told that this was not the hotels number and that all they could do was refund the $34 for parking that we had paid. I was also told that the only female working was a new employee and it was her first day so she was not answering the phones. We agreed to the $34 and asked if they needed any additional information from us, to which they said no.We got back out to the car and I called the number that was on the confirmation again, and asked for the address of the hotel, which was provided: ************************************************************************************************************** told the person on the other end of the phone who I was and explained that I had previously provided the phone number that I had called and it did indeed go to that hotel