BBB Business Review

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This business is not BBB accredited.

Buchan Consulting LLC

Phone: (847) 440-4776 605 S Louis St., Mount Prospect, IL 60056

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Buchan Consulting LLC is an audio, video, networking, and automation company located in Chicago’s northwest suburbs. Our company, licensed and insured, has over a decade of experience in home theater, network, and automation installation.

Growing steadily since its founding in 2012, Buchan Consulting LLC has become a respected member of the local business community, serving our residential and commercial clients.
Known for our excellent customer service Buchan Consulting LLC has retained an A+ Better Business Bureau rating and 5-Star Reviews on Google, Yelp, Houzz, Facebook, and Amazon Home Services among other sites. With nothing short of exceptional service and affordable pricing, Buchan Consulting LLC has been a riser in the local A/V community. The company offers many great services including home theater, distributed audio, smart home and business automation, networking, and more.

Today Buchan Consulting LLC has a growing offering of brands and services including popular audio video brands like Sony, Yamaha, and Definitive Technology, as well as residential and commercial automation products like Harmony, URC, and Nest among many others.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Buchan Consulting LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Buchan Consulting LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: December 05, 2012 Business started: 03/03/2011 in IL Business started locally: 03/03/2011 Business incorporated 07/10/2012 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Douglas Buchan, President
Contact Information
Principal: Douglas Buchan, President
Business Category

Home Theater Audio-Visual Consultants Automation Consultants Automation Systems & Equipment Home Automation Audio-Visual Equipment - Dealers Process, Physical Distribution, and Logistics Consulting Services (NAICS: 541614)

Products & Services

Buchan Consulting LLC sells the following brand(s): Aprilaire, Bose, Control4, Definitive Technology, Elan, Lutron, Nest, Philips Hue, Sonos, Sony, Tivo, Ubiquiti, URC, Yamaha

Buchan Consulting LLC offers the following product(s): Audio Video Consulting and Install, Automation, Commercial Audio Video, Distributed Audio, Networking

Method(s) of Payment

Credit Card



Refund and Exchange Policy
Limited 3 Year Labor Warranty
Buchan Consulting LLC warrants its labor against defects in workmanship for a period of 3 years from the installation date. If a defect in workmanship is found and reported within 3 years from the date of installation Buchan Consulting LLC will, at its discretion, either correct the installation or provide partial refund of the labor charged for the initial installation.
Buchan Consulting LLC’s limited warranty does not cover and products purchased through, provided by, or installed by Buchan Consulting LLC, it’s subsidiaries, or subcontractors. The manufacturer of any defective product is solely responsible for any defects in their product and it shall be the responsibility of the client or end-user to facilitate any warranty claims related to defects in products purchased, provided, or installed by Buchan Consulting LLC.
Failure by the client or end-user(s) to use an installed product properly is not covered by the limited warranty.
Buchan Consulting LLC is not responsible for any of the costs or damage resulting from un-installations.
Buchan Consulting LLC will accept returns on any unopened, unused product for a period of 14 days. If Buchan Consulting LLC determines a product provided by or sold by Buchan Consulting LLC to be damaged or defective as a result of manufacturer defect within 14 days of invoice or installation, Buchan Consulting LLC may choose to accept a return on the product for a full or partial refund.
Products outside of the 14 day return window will not be accepted, used or unused.
Failure by the client or end user(s) to use an installed product properly, environmental problems such as floods, earthquakes, tornados, lightning, or acts of god, as well as power surges, errors, or negligence on behalf of the client or end-user(s) resulting in damage to the product, is not covered by the return policy.
Fees, labor, and consumable inventory or products billed during the installation are non-refundable once the installation has been completed.

Customer Review Rating plus BBB Rating Summary

Buchan Consulting LLC has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.