Business ProfileforYour Way Automotive

We dropped our vehicle off at Your Way Automotive for a repair that was supposed to be covered by our warranty company. We dropped it off on 12/18/23and were promised it would be fixed and ready to be driven away on 12/24. We signed the paper guaranteeing they would get paid $1,926.50 from our warranty company when we dropped it off. (We later learned that they were not supposed to get paid until after they finished the work.) After checking in multiple times between 12/18-12/24 and being told it would be done on time, on 12/24 they told us that the car would not be ready. They said they were still ordering parts. After being lied several times, we decided to take the hour long bus ride and check on our car and talk to the shop owner. To our disbelief, they had not even started working on our car and our tailgate was open to the elements with our belonging still inside. We spoke to him and he said they would start that day (12/26) and that they had just gotten the parts.At this point we did not have a car and had to get another rental, one that was not covered by our warranty. They kept telling us it would be done for 8 more days. Them they told us we would have to pay out of pocket for parts because the warranty would not cover them. I call was the warranty company and they said they would cover the parts. They couldnt believe how they were trying to up charge us for the parts and labor instead of filing a claim with the warranty company. We finally picked up our car yesterday, 1/3/2024 after 16 days. After trying to charge us hundreds of dollars for parts and labor that our warranty covered. Right after leaving, our check engine light went on. We went to another shop to get it diagnosed and they had broken an engine part while fixing our water pump. We now have to pay to get that fixed. In the past 16 days due to their mismanagement of our repair, I have spent a total of $2,320. Ive already filed a consumer complaint with the city.