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BBB Business Review

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Service Express Heating & Air Conditioning has been in business since 1967, fully insured and bonded. We do business as Service Express. All technicians and office staff are background checked for your safety. We are a full service Heating and Air Conditioning Company. Service Express provides service, repair and install on all types of equipment. We offer service agreements for peace of mind which covers maintenance and provides discounts on service calls and repairs. You also get priority service and when it's really hot or cold, you move to the front of the line! Our goal is to provide service for your comfort needs and satisfy our customers!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Service Express Heating and Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Service Express Heating and Air Conditioning include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Service Express Heating and Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 6

Additional Information

BBB file opened: February 16, 1993 Business started: 12/30/1976 in IL Business started locally: 12/30/1976 Business incorporated 08/06/1968 in IL
Type of Entity


Business Management
Mr. Stephen Ignoffo, President Mrs. Michelle Malchiodi, Sales & Svc Manager
Contact Information
Principal: Mr. Stephen Ignoffo, President
Customer Contact: Mrs. Michelle Malchiodi, Sales & Svc Manager
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heat Pumps Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Service Express Heating and Air Conditioning sells the following brand(s): American Standard, American Standard, Carrier, Carrier, Crowne, Crowne, Dunkirk, Dunkirk, Kohler, Kohler, Lennox, Lennox, Mitsubishi, Mitsubishi, Rheem, Rheem, Ruud, Ruud, Spacepak, Spacepak, Unico, Unico, Weil McLain, Weil McLain, York, York

Service Express Heating and Air Conditioning offers the following product(s): Air Conditioner, Air Handler, Blower, Boiler, Coil, Condenser, Furnace, Heat Pump, Humidifier, Radiant Floor, Water tank

Method(s) of Payment
Cash, Checks, American Express, Discover, Mastercard, Visa, 

Customer Review Rating plus BBB Rating Summary

Service Express Heating and Air Conditioning has received 4.78 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.