Business ProfileforLoescher Heating & Air Conditioning Co.

I would NEEVER use Loescher Heating and Air, first of all you have to keep calling them over and over and over to get them to come look at your issue. Then when they do answer you they will come out and look at your issue but make more of a problem for you. I have been calling them for years to fix an ac unit for me. First had to purchase an outside unit that cost me $3000 or over, they put it i. Then forgot to tell me after i stalling that unit that i had an inside unit that needed repaired as well that would cost me another $3000. I ended up purchasing that unit later on because my house was still hot! Well after they put in the inside unit in my attic they just left the old unit in my attic which is still there for me to figure out how to get it out! All of a sudden this yeari turn on my unit and next thing you know i look up in my hallway and notice water running down my walls, so i call Loescher and have them come out and there employees installed the inside unit incorrectly and just duck taped taped pipes in attic which caused over time the water to leak through! Alot more to the story but this is just a short run down, anyway i call them they come out supposedly fix the issue so next thing im standing in my bedroom and get a drip on my head i look up and the ceiling is caving in! Their employees came and busted another pipe and caused more water damage caused more damage than before! I call and report it to them and they tell me to turn it into my insurance company! I now have more damage than before and ceiling still not fixed and looks like its gonna cave in! BAD business do NOT use them at all if I were you! Im still trying to get my house fixed and having difficult time with estimates and my insurance company! I have pictures of damages to walls, ceilings and carpets. Im so disgusted in their work and how much they charged me and my ac unit is still having problems and how unprofessional they have been throughout the years.

** have previously discussed with ******* that she just has to have her insurance company contact us and they can coordinate with our insurance. Below is the response we provided when she left a review on ****** back in June ** are sorry for your frustration but the first step involves filling any claim with your insurance and then they will contact our insurance, we do not have any involvement in the claim process. You have been a longtime customer and we appreciate that, we installed a new outdoor unit back in 2012 but your air handler was not replaced at the time. Through some additional service calls it was determined in 2014 that there was a leak in the indoor units evaporator coil. ** provided repair/replacement options during our visits but the air handler was not replaced until 2017. In 2019 the air handler had a manufacturing defect that was found and the repair was completed under warranty. ** do not show any service records until last month with the associated leak from the air handler. Unfortunately, after the recent repair we were called back for a condensate leak that our technician repaired promptly. Our office staff has been in communication with you on this matter and recently reached out to advise on the next steps but have not heard back until now. Feel free to give our office a call and we can explain more on the process for any insurance claim for any repairs needed.