Business ProfileforL & H Services Inc.

In June of 2021, I contracted L&H Services to install a new air conditioning system at the cost of $4,200. The company ultimately sent a technician (*****************) who admitted to me that he only had 9 months of HV** experience to perform the install. **** spent almost 20 total hours completing the work. Over the next few months, the system experienced numerous issues such as leaking from multiple places, not cooling adequately, and being excessively loud. The business sent out a technician twice during the rest of summer 2021 to diagnose/repair the system, but all of the problems continued. At the beginning of summer 2022 I paid $125 to another Rheem certified contactor, Tech One HV**, to inspect the system. They informed me that the system had been installed with contaminated refrigerant and was overall installed very poorly. Tech One explained that running the system on contaminated refrigerant for long periods of time could have caused damaged, and they handed me a $1200 proposal to address just the refrigerant problem. I again called L&H Services, who came out on May 20 2022 and spent 3 hours trying to diagnose the system. L&H ultimately failed to be able to explain why exactly the system was having problems but admitted something was wrong. After some back and forth, the company agreed to replace the system under warranty. 6 weeks later on June 30 2022, L&H arrived to replace the ** system. Owner *************************** performed part of the work along with technician *************************. On July 3 2022, I noticed more water on my basement floor from the ** system. Technician ***** returned on July 5 2022 and replaced the drain line for a third time. Later that night I noticed the drain line leaking again from a different place onto the top of my furnace. I even found plastic/metal debris throughout my entire furnace as a result of their efforts. At this point we decided to protect ourselves and no longer allow L&H to perform more work.