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BBB Business Review

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BBB Accredited Business since

Heatmasters, LLC

Phone: (773) 777-5700 Fax: (773) 777-9508 View Additional Phone Numbers 5540 W Lawrence Ave, Chicago, IL 60630 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Heatmasters, LLC, is a heating and air conditioning company which provides air temperature control and air quality service to residential and commercial customers. This company serves Chicago and the surrounding suburbs, including Evanston, Skokie, Lincolnwood, Niles, Des Plaines, Morton Grove, Wilmette, Winnetka, Glencoe, Glenview, Northbrook, Highland Park, Deerfield, Schiller Park, Melrose Park, Franklin Park, Elmwood Park, Elmhurst, Stone Park, Northlake, Berwyn, Cicero, Burbank,, Brookfield, Oak Park, River Forest, Norridge, and Harwood Heights. Services available from this company include furnace repair, boiler repair, furnace maintenance, furnace sales and installation, boiler sales and installation, air conditioner repair, air conditioner maintenance, air conditioner sales and installation, and emergency repair for heating and cooling equipment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Heatmasters, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Heatmasters, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

53 Customer Reviews on Heatmasters, LLC
Customer Experience Total Customer Reviews
Positive Experience 53
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 53

Additional Information

BBB file opened: June 01, 1985 Business started: 01/01/1950 Business started locally: 01/01/1950 Business incorporated 06/21/1979 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steven Weiland, President
Contact Information
Customer Contact: Mr. Steven Weiland, President
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Water Heaters - Dealers Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Supplies & Parts Furnace Sales & Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Heatmasters, LLC offers the following product(s): Air Conditioners, Boilers, Furnaces, Humidifiers, IAQ products

Method(s) of Payment
Cash, credit cards and checks. Also offer 3rd party financing

Customer Review Rating plus BBB Rating Summary

Heatmasters, LLC has received 5 out of 5 stars based on 53 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.