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BBB Business Review

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BBB Accredited Business since

Alpine Home Air Products

Additional Locations

Phone: (800) 865-5931 Fax: (425) 928-2455 View Additional Phone Numbers 1002 22nd St, Rockford, IL 61108 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Alpine Home Air Products is a heating and air conditioning company which sells air temperature control and air quality equipment for residential and commercial customers. This company serves a national customer base as well as customers throughout the Chicagoland area, including in Naperville, Schaumburg, Aurora, Rockford, DeKalb, Crystal Lake, Roselle, Bolingbrook, Joliet, St Charles, Wheaton, West Chicago, Hoffman Estates, Bolingbrook, Buffalo Grove, Elk Grove Village, Arlington Heights, Mt Prospect, Great Lakes, Lake Bluff, Lake Forest, Lake Zurich, Berwyn, Stickney, Blue Island, Oak Park, Palos Heights, Tinley Park, and Orland Park. Products available from this company include air conditioners, air handlers, electric furnaces, furnaces and heaters, indoor air quality products, ducting and sheet metal, fire protection, chimney relining kits, thermostats, water heaters, zone control kits, tools, and ventilation products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alpine Home Air Products meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Alpine Home Air Products include:

  • 22 complaint(s) filed against business

Factors that raised the rating for Alpine Home Air Products include:

  • Length of time business has been operating
  • Response to 22 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 17
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Alpine Home Air Products
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: January 21, 2004 Business started: 01/01/2003 Business started locally: 01/01/2003 Business incorporated 01/10/2003 in IL
Type of Entity


Business Management
Mr. Jason Nolan, Customer Service Mr. Andrew Arthurs, President Ms. Karen Tovey
Contact Information
Principal: Mr. Jason Nolan, Customer Service
Customer Contact: Ms. Karen Tovey
Business Category

Heating & Air Conditioning Radiant Heating Heating & Air Conditioning - Filters Air Quality Service Water Heaters - Dealers Air Duct Systems Boilers - New & Used Chimney Lining Materials Electric Heating Equipment - Wholesale & Manufacturers Heating Equipment Metals - Precious - Sheet, Wire, Tubing Furnace Sales & Service Air Conditioning Contractors & Systems Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
Todd Arthurs Company Inc

Customer Review Rating plus BBB Rating Summary

Alpine Home Air Products has received 3.23 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.