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      Country
          Country

          Find a Location

          Alpine Home Air Products has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Alpine Home Air Products

              1509 Coral Ridge Rd Ste A Shepherdsville, KY 40165-7012

              BBB Accredited Business
            • Alpine Home Air Products

              1002 22nd St Rockford, IL 61108-3540

              BBB Accredited Business

            Business ProfileforAlpine Home Air Products

            Heating and Air Conditioning
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.59/5stars

            Average of 176 Customer Reviews

            Customer Complaints

            26 complaints closed in last 3 years

            9 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/2015

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            In 2002 Alpine Home Air Products became the first company to sell heating, air conditioning and indoor air quality products online.

             

            Since then we have proudly served hundreds of thousands of wonderful customers like you, helping them save time and money by buying their products direct. We are pleased to offer you name brand, contractor grade products designed to provide the most comfortable and healthy indoor living for you at home.

            Our products are shipped directly to you at low prices. We offer the fastest delivery times nationwide, with most deliveries in one to three business days. Order by 1 PM Central and your order will ship the same day if all products are in stock.

            All products come with full installation instructions so you can either install them yourself (if appropriate) or have your local heating and air conditioning contractor install them for you. Either way, you save money! Need a contractor? We'll help you get one.

             

             

            Products & Services

            Products available from this company include mini splits, air conditioners, heat pumps, air handlers, electric furnaces, gas furnaces, package units, PTACs, furnaces and heaters, evap coils, indoor air quality products, ducting and sheet metal, thermostats, zone control kits, tools, and ventilation products.

            Business Details

            This is a multi-location business.

            Find a Location

            Alpine Home Air Products has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Alpine Home Air Products

                1509 Coral Ridge Rd Ste A Shepherdsville, KY 40165-7012

                BBB Accredited Business
              • Alpine Home Air Products

                1002 22nd St Rockford, IL 61108-3540

                BBB Accredited Business
              BBB File Opened:
              1/21/2004
              Years in Business:
              21
              Business Started:
              1/1/2003
              Business Started Locally:
              1/1/2003
              Business Incorporated:
              1/10/2003
              Accredited Since:
              1/1/2015
              Type of Entity:
              Corporation
              Alternate Business Name
              • Todd Arthurs Company Inc
              Business Management
              • Mr. Andrew Arthurs, CEO
              • Ms. Karen Tovey, Vice President
              • Wendy Scrgot, Operations Manager
              Contact Information

              Principal

              • Mr. Andrew Arthurs, CEO
              Additional Contact Information

              Fax Numbers

              • (425) 928-2455
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              26 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/10/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              We bought our unit 03/22/23, and we had it installed 04/24/ 23. On 11/08/23 I reported that the unit was not working. They told me I would have to get a tech come out to diagnose the issue. On 11/10/23, my tech diagnosed it was the blower fan. 11/16/23 I received an email telling me the two parts that was being submitted to the warranty along with a bill for $37.70 for shipping. 11/17/23 they waived the shipping fee because a part was on back order. 11/20/23 I was given the estimated ship date of 12/15/23. Then on 12/14/23 they extended the date out to 1/12/24. Then later that day they extended the date out for 2/09/24. I called on 1/08/24 and was given the estimated date in March. I call them and they tell me it is the manufacture. I call the manufacture and they tell me I will have to take that up with the distributor. By the estimated ship date we will have had this unit for a year and it has worked only 7 months. I need help getting a resolution we bought this unit it was suppose to have a 10 year warranty they never told us that we had to register it through ******* and now they are pushing the resolution date out further and further. My family has had a hard time hearing our home because we have a fuse box and it can only handle 2 heaters going at a time. This is why we prioritized replacing our unit. Please help us
              Read More

              Customer Reviews

              176 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sabine B

              01/12/2024

              I purchased 2 separate ductless heating systems in 2021 from Alpine Home Air Products which were installed with the help of a local HVAC contractor. Their customer service and tech support guided ** through the installation process and initial start-up issues. At the start of this year's heating season, I noticed that air was lukewarm and reaching the desired temperature simply did not happen. Even fixing a leak and replenishing the coolant did not change it. So today I called Alpine tech support and just like always, they knew my name and phone number, listened patiently though my litany of woes and then walked me through re-setting the remote, which fixed the problem. Alpine has probably been the most customer-oriented ********************** I've ever dealt with during and after a purchase, and I have remodeled 6 houses from the studs out and dealt with a lot of companies. So, thank you all at Alpine for being as professional, competent and patient as you are!    

              Alpine Home Air Products Response

              01/12/2024

              Thank you for your wonderful review on the BBB's website. We're delighted to hear about your positive experience with our customer service and technical support teams. Knowing that we've been a reliable part of your home remodeling journey, especially with your extensive experience, means a lot to us.Your satisfaction is our top priority, and we're glad we could assist effectively with your heating systems. We appreciate your trust in us and look forward to being of service in the future!

              Local BBB

              BBB of Chicago & Northern Illinois

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