Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Ajax Heating & Air Conditioning, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforAjax Heating & Air Conditioning, Inc.

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/1/2016

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Professional air conditioner and furnace repair.

            Air Conditioning Services

            • Air Conditioner Repair
            • AC Replacement / Installation
            • AC Window Units
            • Air Conditioning Cleaning / Tune-Ups
            • AC Maintenance Agreements

            Heating Services

            • Furnace Repair
            • Furnace Replacement / Installation
            • Furnace Cleaning / Tune-Up
            • Maintenance Agreements
            • Hot Water Heaters
            • Boilers

            Business Details

            BBB File Opened:
            12/15/2004
            Years in Business:
            36
            Business Started:
            1/1/1988
            Business Started Locally:
            1/1/1988
            Business Incorporated:
            11/21/2014
            Accredited Since:
            7/1/2016
            Type of Entity:
            Corporation
            Business Management
            • Mr. John Cole, President
            Contact Information

            Principal

            • Mr. John Cole, President

            Customer Contact

            • Mr. John Cole, President

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/14/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Ajax ****************************** was sent out to my house via my ********************* to Evaluate a Central Air unit which was Running all day but Not cooling. Ajax had Recently Upgraded my Furnace only 2-3 weeks ago, and the Upgrade was Successful and I wrote them a Very good Review on ****** as a Result, and didn't at all think that I would go through what I would soon go through. Nevertheless, after Evaluating the System, Ajax called it in to my insurance company and told them that the unit was not only too small of a unit for this house, but was at the end of it's service life. The Old unit was a 2.5 T and my House Required a 5 Ton unit according to it's size which is **** sq feet. (600 sq feet / Ton) 2 weeks Later, Ajax installed a unit which didn't look much different from the old one, and did not perform any better. After 3 weeks of calling back complaining about the unit, I found out that the unit was only a 3 Ton unit. I asked why didn't they install the required size, and they began feeding me a bunch of Excuses, and wanted to send Techs out to see if there were any other problems that might be the cause. In the interest of fairness, I agreed. This went on for 6-7 weeks of tech visits, and Running the unit for Days on end, and everything from recommending that I Remove Draft vent ducts, Moving Furniture, even that I buy & Install Blinds over my Sky lights, which I did, but there was No improvement. Finally enough was enough, we were now halfway through summer, and Ajax did an about face on me, and wanted either Me or the ***************** to spend more money on their mistake. I objected, saying that they should have installed the proper size at first. I never received receipts, and Now they are unwilling to fix their mistake. They charged my insurance almost $5000 allotted for a 5 Ton unit, but only installed a 3 Ton. JC has smiled in my face & acted polite, but in FACT acted DECEITFULLY. This is PAINFULLY SAD & they need to make it Right!
            Read More

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.