19 Customer Reviews
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Review from Julin H
5 stars05/03/2024
Amazing service. Fast shipping. They will send you number of emails notifying you what is going on with your order including tracking number wich i didnt need it. They emails say everything. Keep up good workReview from Daniel S
1 star11/10/2023
Horrible customer service, absolutely no interest in helping you. I asked for something out of the usual parts and they acted like LEAVE ME ALONE
JG Airguns, LLC Response
11/13/2023
I provided you with all of the information necessary to find parts and answer all of your questions on our SELF SERVE website but you took that as a personal attack. In reality, those instructions apply to all customers. Most people understand that when you go to a store, you go shopping. You don't walk in and hand your shopping list to the owner. If I had to shop for 500 people a day, I would not have time to ship their orders or help customers who have legitimate questions that have not been addressed on the website for various reasons. Also, you asked for information about my suppliers and manufacturers. In the business world, that is confidential information and JGAirguns is no exception. That is information we do not share for many, many reasons and I'm sure if you thought about it, you would understand why that would not be a smart business practice for any business. They'd be out of business.Review from D. S
5 stars11/08/2023
excellent communications, excellent customer service before and after sale. i highly recommend jg airguns for anyone needing air guns/rifles parts more so if you need parts that are obsolete. thank you jg airguns for having my obselete parts at a quite reasonable price.JG Airguns, LLC Response
11/13/2023
Lovely review. Thank you so much for the kind words, they are always appreciated. It's been such a pleasure working with you and I look forward to long relationship!Review from Ed N
1 star10/28/2023
Possibly the worst customer service I have ever experienced! Their answer to any issues that arise is "screw you, you should have read the fine print." It was not clear that the manual I ordered had to be downloaded within 5 days per JB's numerous rules, but ******* was nice enough to keep my $7.99, insult me, and say tough luck. Unfortunately they are the only source for some BB gun parts...order at your own risk because you will not be receiving any support or any sort of refund.JG Airguns, LLC Response
10/29/2023
Our standard practice is to be as up front and transparent as possible. The item you ordered clearly read "Download upon Checkout". And when you checked out, it also says Download upon Checkout. Then you received a confirmation email that said 5 days or 5 tries. Then you received a second "staging" email that said 5 days or 5 tries. Then 3 days later you were sent a reminder email. So in total, you received or were instructed 5 times to download your purchase upon checkout . You chose to ignore them for 15 days. Personally, I think if you are not going to read 5 notices, you won't read 50 notices, so your download expired. I feel that was more than fair and made quite clear on our website. It's unfortunate you chose not to follow the instructions, but you were given many opportunities.JG Airguns, LLC Response
10/29/2023
I apologize for the continuation, I did the same thing in my email responses to you. But I just realized that these instructions are also provided in the Terms and Conditions that ALL customers must agree to prior to purchase. It is also covered on our FAQ page for all to see. I believe that brings the grand total to 7 notices, most prior to purchase and all available for everyone to see on our website.Review from Michael G
5 stars08/15/2023
These guys are awesome! I have a vintage Daisy that is hard to find parts for. These guys were able to provide me everything I needed to rebuild it! They even have exploded diagrams of just about everything. They have done an amazing job cataloging all these parts for so many different airguns. A task that I am sure was not easy. Very impressive, to say the least. Their customer service is second to none! Top-notch, super, prompt responses and very friendly. It sounds crazy, but I can't wait for one of my other airguns to break, just so I can chat with ******* again! She is an absolute pleasure! If I could give 6 stars, I would. What a great service they provide to a unique niche community. They have gained a life-long customer.JG Airguns, LLC Response
08/17/2023
Wow! Thank you so much. It was such a pleasure working with you, that I almost hope another one of your guns breaks, too! Please keep in touch. I'm so glad you were pleased. I think I've gained more than a customer, but a friend. Thank you for all of your kind words. Your kindness is contagious!Review from George K
5 stars08/12/2023
I received my order from them.my order was what I needed .I will do business with them in the furture.an I am very sorry for the negative review I gave the first time.JG Airguns, LLC Response
08/14/2023
Thank you very much for the retraction and I'm glad you were pleased with the parts. We look forward to working with you again in the future and I'm sure you next order will go much more smoothly.Review from Mel A
5 stars11/26/2022
Their customer support is superior to almost any I have experienced. ********************* could have used them in his book "Customers for Life" as an example of a business that it customer oriented. They go out of their way to meet your needs and put forth exceptional effort to fully understand any issues you may encounter with your air rifle projects. In my opinion, they are the bench **** other businesses should strive to emulate.JG Airguns, LLC Response
11/27/2022
Thank you very much for your kind words! I hope that I can live up to them as long as we are in business. It has truly been a pleasure working with you. And we look forward to working with you on all of your future airgun projects. Thank you so much.Review from Joe S
5 stars10/28/2022
You can't do any better than JG Airguns!Parts, questions all dealt with in a professional, courteous and friendly manner.If you need to work on your airgun, look no farther!*******************JG Airguns, LLC Response
10/29/2022
Thank you so much!!! Working with customers like you, knowledgeable, polite, friendly, makes my job easy and a pleasure! Looking forward to working with you in the future.Review from John A
5 stars10/28/2022
The very best. Thank you for keeping the vintage airgun hobby alive.JG Airguns, LLC Response
10/29/2022
Thank YOU for keeping this great hobby alive! We couldn't do it without you. Thank you1Review from William H
5 stars09/30/2022
Jg airguns are the best by far of all the places I have dealt with. Great selection of parts, good descriptions. Great delivery times. Very friendly and good communication. ******* is the best . Very knowledgeable. I would recommend jg to everyone. ************************* *******, ******* ******JG Airguns, LLC Response
10/02/2022
That means so much to me! Thank you. It's always a pleasure working with someone who is so easy to work with! It makes it so much easier to do my job! Thank you.
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