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BBB Business Review

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BBB Accredited Business since

The Stationery Studio, LLC

Phone: (847) 541-5800 Fax: (847) 541-5850 975 Weiland Rd  #250, Buffalo Grove, IL 60089 View Additional Email Addresses http://www.thestationerystudio.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Established in 1994, TheStationeryStudio.com specializes in personalized stationery, custom invitations, gifts and party supplies for businesses and social occasions.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Stationery Studio, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Stationery Studio, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on The Stationery Studio, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: December 01, 2001 Business started: 05/01/1993 Business started locally: 05/01/1993
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Marc Redman, Owner
Contact Information
Principal: Mr. Marc Redman, Owner
Business Category

Gift Shops Invitations & Announcements Engravers - Stationery Gift, Novelty, and Souvenir Stores (NAICS: 453220)

Refund and Exchange Policy
TheStationeryStudio.com does not accept returns on personalized or non-personalized products. Should we make an error in your original copy or written instructions, we will replace your personalized item, free of charge, if notified within fifteen (15) days of receipt of your order. We will redo the order as it was initially ordered only. Changes to orders on redos are not possible. If you made an error on your order or if you simply do not like a selection you made (such as ink color, typestyle, envelope lining), we offer a 30% Customer Courtesy Redo Discount if you inform us of the error within ten (10) days of receiving your merchandise. Please note the 30% courtesy discount is off of the regular retail price. Please explain the situation to us and we will try to accommodate your request. Delivery fees are the responsibility of the customer.
Service Area
Service United States & Puerto Rico
Products & Services

TheStationeryStudio.com offers more than 22,000 personalized products including personalized stationery, custom wedding invitations, photo birth announcements, holiday photo cards, party supplies, personalized napkins, baby gifts and much more.


Customer Review Rating plus BBB Rating Summary

The Stationery Studio, LLC has received 4.34 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.