Business ProfileforMike's Furniture

Two years ago, I bought an electric sofa and loveseat from **** Furniture. The staff recommended purchasing a warranty because of the electrical components. Recently, the loveseat lost power and I called to file a claim. However, I was informed that the warranty company was no longer in use, and was given a customer service number printed on the warranty pamphlet. I contacted the new warranty company and was informed that I had purchased the wrong policy, which did not cover the electrical components. After contacting **** Furniture, they sent a technician to assess the situation. The technician suggested that the loveseat needed to be replaced, but the warranty company claimed that the wiring had been tampered with and refused to cover the repair. I explained that only one wire was disconnected and that everything else was zip-tied and had not been tampered with. The manager agreed that the warranty company was at fault and offered me a $150 refund on the warranty, but did not offer to replace the sofa. I was sold the wrong warranty and was lied to about the insurance company's reasons for not covering the sofa, even though the warranty company had already informed me that my policy did not cover electrical components. I contacted the warranty company again to confirm whether I had a prior claim, whether it was open or closed, but they said I didn't. The manager of **** Furniture sold me the wrong policy and then falsely blamed the insurance company. Now I'm stuck with half of a set that doesn't work and they only offered a $150 refund for a set that cost around $1500. As a fellow business owner, I strongly believe that this is not how you should treat your customers. I plan to post this review on every platform to warn other potential buyers. Be cautious.