Business ProfileforFTD, LLC

I have ordered through FTD 6 times now over a period of 7 years and each time they have failed to deliver on time 5 times, failed to deliver to the correct address 3 times and i have had to get refunds 2 times for the orders not even being redelivered. The most recent time being August 31st, 2024 and today September 1st, 2024. They showed the ordered delivered yesterday to the business that my girlfriend works at, when it wasn't delivered there at all. If the driver had simply Called Her Number which was listed along with the delivery, and which was included with the delivery instructions "Call .... at xxx-xxx-xxxx when delivering" they would have known that wherever they said they delivered to was not where they should be.After 4 calls spaced 30 mins/30 mins/40 mins/1.5 hours apart respectively, I was asked for a redelivery address because the business was now closed and my girlfriend would not be working on Sunday. I gave her home address, the agent I spoke to volunteered the name of the complex, and confirmed her address and phone number and assured me the delivery would happen on Sunday between 9am - 6pm. At 5:09 pm (local time where my girlfriend lives) I called FTD to find out the status of the delivery. The agent I spoke to said they have as delivered on Saturday, August 31st. I told the agent that is was not delivered, I had 4 phone calls yesterday about the fact it was not delivered and had a guarantee of delivery for today, Sun, September 1st. Not only did the agent not see that information but she also did not see the redelivery address information, and wanted me to give her all the information again to set up a redelivery for September 3rd. The flowers were for my girlfriend's birthday, so NO I didn't not want another delivery attempt for Sept 3rd. I let them know I wanted a full refund.Needless to say I will find another way to deliver all of my flower orders in the future.