Business ProfileforChicago Water & Fire Restoration

I am writing to express my deep dissatisfaction with the lack of services, negligence, and billing errors by *** Restoration. Total fees billed thus far for my small house fire have been $89,367.27 of which $78,384.82 has been covered by insurance. My frustration comes from inaccurate and misrepresented billing practices as reviewed and identified by an IICRC and FSRT-certified adjuster. The *** signed contract states that "(The) Customer understands and agrees that the pricing published by Xactimate is considered a normal and customary guide...and Customer agrees...to pay the price as articulated by the Xactimate software." It is reasonable to assume that the price billed would be the published Xactimate pricing. After the work was completed, I learned that *** uses its own "Unpublished" Xactimate price list which is 5-10% higher depending on the line item billed (of which the variance is not covered by insurance). I have spent the past 2 months between my insurance and *** on the scope of work that wasn't completed per industry IICRC standards and duplicate/inaccurate billing issues. The inconsistent and unreliable services provided by *** have caused tremendous havoc and stress on my family and I, during this very difficult time. The *** contents team has been very negligent they have shared other customers personal identification information and misplaced my personal content items. I am very disappointed in the service provided by *** and want *** to make this right so I can move on. I have included a detailed Excel file highlighting over $11,000 in disputed invoiced line items ranging from double-billed items, Xactimate price issues, and IICRC standard billing discrepancies. Please help me get these disputed items resolved. Thank you.