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BBB Business Review

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BBB Accredited Business since

Casualty Recovery Group, Inc.

Phone: (312) 422-0200 Fax: (312) 422-0202 7705 W 99th St, Hickory Hills, IL 60457

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Casualty Recovery Group, Inc. is a fire and water damage restoration company that assists residential, commercial, industrial, and institutional customers from recovering after fires, floods, natural disasters, and other damages to homes and businesses. Located in Hickory Hills, IL, this company serves the Chicagoland area, including Chicago, Schaumburg, Naperville, Elgin, Deerfield, Lake Forest, Roselle, Rosemont, Des Plaines, Mt Prospect, Skokie, Evanston, Rolling Meadows, Joliet, Rockford, Bolingbrook, Hinsdale, Hoffman Estates, Buffalo Grove, Libertyville, Grayslake, and Gurnee. The company has been in business since 2008 and its employees have a combined 100 years of experience in fire and water damage restoration, mold remediation, corrosive restoration, and other natural disaster mitigation. The company is partnered with The National Association of Mortgage Professionals, the Institute of Inspection Cleaning and Restoration, Allstate, Badger Mutual Insurance Company, State Farm Insurance, Farmers Insurance, The Hartford, Liberty Mutual, and Firemen's Fund.

This company provides a variety of services related to disaster mitigation for residential, commercial, industrial, and institutional customers, including fire restoration, smoke and odor removal, flood and water damage removal, dewatering, debris removal and cleanup, air quality testing, lead testing, radon testing, carbon monoxide testing, duct cleaning, janitorial services, power washing, soda blasting, mold mitigation, lead remediation, asbestos and radon mitigation, deodorizing, storage, cleaning, fine art and document restoration, carpet cleaning and restoration, data recovery and electronics cleaning and restoration, project management and restoration, insurance loss support, and full architect and expediting services.

Visit the website for Casualty Recovery Group to learn more about the services available from this company and contact the company to take advantage of their disaster mitigation services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Casualty Recovery Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Casualty Recovery Group, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Casualty Recovery Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 21, 2010 Business started: 10/01/2008 Business started locally: 10/01/2008 Business incorporated 10/31/2008 in IL
Type of Entity


Business Management
Mr. Richard Townley, President Ms. Hope Larkin, Office Manager Mr. Henry Mendoza, CFO
Contact Information
Customer Contact: Ms. Hope Larkin, Office Manager
Principal: Mr. Richard Townley, President
Business Category

Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Smoke Odor Counteracting Service Asbestos Removal Service Carpet & Rug Cleaners Residential Remodelers (NAICS: 236118)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.