Business ProfileforFirst Fence Company

Requested a quote from First Fence early 2021 for a vinyl fence to cover my property including my carport. It took almost a month or so before the sales rep provided the contract. We were offered a free upgrade on the post caps since the rep was slow with responding. We made the contract with First Fence March 25, 2021. We were clearly told that the installation lead time would be 8 to 10 weeks. Of course, 8 to 10 past & there was no communication from First Fence. The only communication was when I reached out to the sales rep. I was told that there was a problem getting the permit thorough the *******************. I reached out to sales rep in Oct asking for a status & a discount & still got the run around. Mid Oct 2021 First Fence called & stated that installation for Nov 3 for a two day job, The permit was dated about 2 months before the installation. Nov 4, the worker advised that my carport gate had to be ordered & they would come back to install the carport gate. My carport gate was included in the initial estimate. It took 30 days for the installation of the carport gate. After the carport gate was installed, the next day First Fence wasted no time asking for the final payment. The conversation with the office lady, she told me there was a manufacturer delay with the fence, but First Fence never shared that info with me. I was told she would talk to her boss about my request for a discount. A month later the sales rep called, I asked about a discount & of course another run around. The bottom line, we are very disappointed with First Fence because their *********************** is terrible. This is no fault to us that there was a delay with their manufacturer. First Fence should have been honest & told us there was delay with their manufacturer in the beginning. Since it took 8 months to get our fence installed when we were initially told 8 to 10 weeks we feel it's reasonable to ask for a minimum discount of 20% off the cost that we paid.