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BBB Business Review

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BBB Accredited Business since

ReachMail, Inc.

Phone: (312) 229-0110 View Additional Phone Numbers 180 W Adams St Ste 800, Chicago, IL 60603 View Additional Email Addresses http://www.reachmail.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

ReachMail provides free email marketing for life! Send 15,000 per month free. Combine our beautiful responsive templates with advanced tools including email previews (in the top email clients), Google Analytics integration Social Media Sharing, Message Testing, Auto-Responders, Transactional emails, Surveys, and an API. Best of all we provide free support. Sign up for free email marketing at http://www.reachmail.net


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ReachMail, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for ReachMail, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ReachMail, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 26, 2011 Business started: 09/01/2007 Business started locally: 09/01/2007 Business incorporated 11/30/2007 in IL
Type of Entity

Corporation

Business Management
Mr. John Murphy, CEO
Contact Information
Principal: Mr. John Murphy, CEO
Business Category

Email Service Provider Promotional Products Advertising/Marketing Agencies Advertising - Direct Mail All Other Telecommunications (NAICS: 517919)

Method(s) of Payment
Visa, Mastercard, Amex.
Refund and Exchange Policy
Our plans are month-to-month and you can cancel anytime. When you cancel your current month is non-refundable. We encourage customers to try our free plan and upgrade only as necessary.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.