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BBB Accredited Business since

Cruises International, Inc.

Phone: (847) 303-2020 Fax: (847) 303-2021 View Additional Phone Numbers 200 W Higgins Rd Fl 1, Schaumburg, IL 60195 View Additional Email Addresses

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Cruises International, Inc, is a cruise booking company which allows customers to book cruises and travel packages from a variety of ship lines online. Located in Schaumburg, IL, this company serves customers in the northwest suburbs of Chicago, including Hoffman Estates, Roselle, Bartlett, Elk Grove Village, Elgin, Palatine, Arlington Heights, and Prospect. Cruises International has been serving consumers since 1987 and has over 170 independently-owned franchise offices.

This company allows customers to create a cruise package tailored to their tastes, choosing a cruise line, themed cruise, and on-shore expeditions that combine culture, adventure, and other activities. The company employs Vacation Consultants who can assist individuals in crafting a vacation that accommodates their special needs and interests, such as a smaller cruise line for a more intimate experience, or a large cruise ship that includes shopping and theatre.

Vacation packages that include both land and sea activities are available. Cruises International works with a large variety of both large and small cruise lines, including Carnival, Costa, Disney, Holland America, Norwegian, Princess, and Royal Caribbean. Popular destinations include Alaska, the Caribbean, Europe, Hawaii, and Mexico. Packages range in price from under $200 to over $5,000, depending on the room choice, add-on activities, and excursions. Cruises International's website includes helpful articles about cruises, including information for first-time cruise participants, packing lists, and how to choose an appropriate vacation package.

Visit the website for Cruises International, Inc to learn more about the different cruise lines affiliated with the company, view their list of special promotions, and book a vacation package.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cruises International, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cruises International, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cruises International, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1984 Business started: 10/13/1978 Business started locally: 10/13/1978 Business incorporated 10/13/1978 in IL
Type of Entity


Business Management
Ms. Ines Turus, President Ms. Patti Zeller, Office Manager
Contact Information
Principal: Ms. Ines Turus, President
Customer Contact: Ms. Patti Zeller, Office Manager
Number of Employees


Business Category

Cruises Travel Agencies & Bureaus Online Travel Agency Consultant - Planning Hotels - Reservations Coastal and Great Lakes Passenger Transportation (NAICS: 483114)

Alternate Business Names
Cruises International - Expedia Cruise Ship Ctr-Schaumburg

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.