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Consumer Complaints

BBB Accredited Business since 10/01/2012

Illinois Community Credit Union

Phone: (815) 895-4541Fax: (815) 895-9925

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
11/25/2013Problems with Product / Service | Read Complaint Details
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Complaint
Credit Union falsely submitted late payments to the credit bureau's and won't provide a correction letter.
The credit union acknowledges that late payment errors were sent to the credit bureau's when in fact the payments were all made on time. The credit union reimbursed us the $100 in late charges and apologized for the error. Later we found out that they sent that we were late in for 3 months to the credit agencies and that was negatively affecting my wife's credit and requested that they correct the error and send us a letter stating the correction as we are trying to buy a house. It has been 3 week's since and they still haven't corrected the error or sent the correction paperwork. I have called several times and sent many emails regarding this issue to the manager of the credit union that are either ignored or met with excuses.
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additional info from consumer:
Transferred from ****************** Credit Union

,
Phone: XXXXXXXXXX
Fax: XXXXXXXXXX
Contact: ***** *******
(0) by user *** on XXXX-XX-XX
Transferred from ****************** Credit Union (XXXXXXXX) by user bbc on XXXX-XX-XX
Note: Transfer to proper BBB per below goes to Illinois Community Credit Union...
Hi ****,

My wife and I are members of Illinois Community Credit Union in ******** ** I apologize for the mistake. They used to be called citizens community credit union. The account in question is my wife's and her information is below along with account number. Again I apologize for the error. Thank you for your assistance.

***** ********
Member# XXXXXXX
Www.ilcommcu.org
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XX-XX-XX additional info from consumer:
Re: BBB Complaint Case#********(Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)
1 message
********@comcast.net <********@comcast.net>Tue, Oct 29, 2013 at 1:13 PM
To: ***********@bureaudata.com
The address to the place on question is
**** ****** Drive
********* ** XXXXX

Branch Manager is ******* *****
*******@ilcomcu.org

Desired Settlement
I would like the error corrected with the credit agencies and a letter from the ******************* Credit Union stating that those were errors on their part and all payments were made and made on time.

Business Response
****,

This email is in response to Case ********** **** ********

I have searched our data processing system and talked to the Managers of our loan department, collections department and indirect lending department and cannot find where anyone with this name has a loan with our credit union or has been in contact with anyone in our credit union.

Would you be able to confirm that he indeed has the correct Citizens Community Credit Union? Secondly, if he does have the correct credit union would he be able to provide more information such as his wife's name (if different than his when the loan was taken out), an account number or social security number?

Thank you for the additional assistance.
Sincerely,
******* *****

******* *****
Vice President
Branch Operations

************ ** XXXXX
Ph. ************
Fax ************
*******@citizenscu.com


Final Business Response
Contact Name and Title: ******* ****** VP Operati
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@ilcomcu.org
We have reviewed the information and agree with Mr. ********. We will correct the credit bureau immediately

Industry Comparison| Chart

Credit Unions, Credit Card Processing Service, Prepaid Debit/Credit Cards, Mortgage Bankers, Financial Services, Credit Services, Credit - Debt Consolidation Services, Mortgage Lender, Real Estate Loans, Consumer Finance & Loan Companies, Loans - Small Business, Loan Originator, Loan Acceleration, Loan Modification, Loans - Farm & Ranch, Loans, Credit Cards & Plans, Banking Services

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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