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BBB Business Review

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BBB Accredited Business since

Imperial Kitchens & Baths, Inc.

Phone: (708) 485-0020 Fax: (708) 485-2880 8918 W. Ogden Ave., Brookfield, IL 60513 View Additional Email Addresses http://www.imperialkb.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Happiness is knowing you've made someone else happy. The positive effects we have on people is the beginning of making the world a better place. We make people smile every day when they walk into their dream bathroom or kitchen and we can only hope that smile gets passed on to others during the day.

"Dan (Imperial's installer) was a pleasant individual to have in our home everyday.... He was great to talk to, fun to have around, and always had a wonderful attitude with us... the person who actually does the work can make or break a job and Dan was fantastic!"

Since 1966, award-winning Imperial Kitchens and Baths, Inc. has been the answer for the homeowner looking for a One-Stop Solution for their remodeling experience.

Imperial is a full-service remodeling company offering design, product and labor at one location.  Our goal is to provide you the easiest remodel possible as we create the home of your dreams.  Our services are available as a package or a la carte.  We design with your budget in mind.

Full design and build services for all areas of the home. All types of renovations, even outdoor kitchen.  Experience "One-Stop Shopping" for you project - almost everything is viewable in our showroom and we handle all aspects of the ordering process for you.
Design & Remodeling Service:  kitchens, bathrooms, basements, additions, custom cabinetry and counters, cabinet recovers, wine cellars, artist studios, ADA and Universal design.
More than a design/build remodeling company, we house our own custom cabinet and counter shop that provides custom solutions when others can't.

DELIVERY EQUAL TO THE PROMISE


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Imperial Kitchens & Baths, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Imperial Kitchens & Baths, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Imperial Kitchens & Baths, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 10, 1974 Business started: 04/01/1966 in IL Business started locally: 04/01/1966 Business incorporated 03/22/1968 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
http://www.idph.state.il.us
Phone Number: (312) 814-2608

Type of Entity

Corporation

Business Management
Ms. Stephanie Bullwinkel, Office Manager Mr. John Krupka, Secretary Mr. Lawrence Rychlowski, President
Contact Information
Principal: Ms. Stephanie Bullwinkel, Office Manager
Business Category

Contractors - General Contractor - Remodel & Repair Home Improvements Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Bathroom Remodeling Remodeling Services Kitchen Remodeling Kitchen & Bath Design Design & Build Contractor New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Method(s) of Payment
Check and Major Credit Cards (excl. AMEX)
Service Area
This company serves the western suburbs of Chicago, including Riverside, North Riverside, Lyons, Forest View, Stickney, La Grange, La Grange Park, Westchester, Hines, Broadview, Cicero, Berwyn, Summit, Hinsdale, Maywood, Bellwood, Forest Park, Oak Park, Hinsdale, Willowbrook, Oak Brook, Oakbrook Terrace, Downers Grove, Countryside, Hodgkins, Darien, Burr Ridge, Willow Springs, Justice, and Bridgeview.
Products & Services

Services available from this company include kitchen and bathroom remodeling and renovation, basement finishing and remodeling, additions, universal and ADA design contracting and consulting, custom cabinetry and counter design and installation, cabinet recovery, artist studio renovation, and wine cellar creation.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.