Customer ReviewsforDel Mar Builders

In response to the libelous and slanderous allegations levied against Del Mar Builders in the aforementioned review, we feel it is incumbent upon us to respond in a fair, honest, and accurate manner.  Words are words, but facts are facts.  Having said that, the facts are as follows:

**************** fire-related damages stemmed from a house fire to the dwelling next door, which occurred on July 4th, 2022. Del Mar Builders contracted by the neighboring owners insurance company to perform restoration to said dwelling.  **************** and/or her associates (heretofore referred to as The ******) reached out to us to request an estimate for the communicated fire damages to The ****** home. This estimate, which included fire-related repairs to her north-facing siding and interior smoke damage, was established and presented to **************** on September 9, 2022. From there, The ****** demanded the estimate include a full replacement of her roof.  The full roof replacement estimate, which was gratuitously prepared by Del Mar Builders at The ****** behest, was submitted to State Farm (The ****** insurance provider) several times, and was subsequently denied each time. After several attempts to procure coverage to her full roof replacement, with it being denied each time, the total coverage of the roof repairs approved by her insurance company (a very small repair to approximately 30 shingles) was relayed to The ****** in November 2022. 

On November 14, 2022, a contract was executed and signed by The ****** to repair the home in the for the State Farm approved amount. By the time the permit came through it was the middle of winter and no siding/fence work could be done.

The ****** were unreachable for a period of time throughout December of 2022. Subsequently, when work did commence, based upon the agreed upon contract, **************** informed ******* that our painter did a great job. The drywall wall was repaired and painted, and the carpet was cleaned (per the approved insurance scope of work). The siding was purchased and ordered at the outset of the job. Subsequently, The ****** indicated they no longer wished to use ******** services. Therefore, the siding was not installed by Del Mar Builders and a credit for the siding installation and labor was credited back to The ******.

The slanderous accusation that we are not contractors is categorically false.  Each and every tradesmen that worked on this claim is a licensed, bonded, and an insured entity, and paperwork to support these facts can be presented immediately, upon request.

Upon meeting with The ****** representative on May 16, 2023, the final appropriate credits were reconciled to the insured, based on work not performed, as requested. The accuser states that only 3 rooms were painted, while the facts state that a total of 9 areas were painted (Living Room, Dining Room, Kitchen, Family Room, Entry Foyer, and (4) stairways) were painted, most of which contained high/vaulted ceilings. The ****** were strictly and only charged for the work performed, at a rate using insurance-approved pricing.  Therefore, if The ****** insurance company, State Farm, were to prepare an invoice based on the work Del Mar performed, it would be exact, to the *****, of the work-invoice Del Mar presented to The ******. All appropriate credits for work and material not performed have been credited back to The ******.

We understand that *********************, as expressed to us by her caretakers, is suffering from a form of dementia. As someone who has been personally affected by this terrible disease, It is not taken this lightly.  It is ******** position that it would appear that, sadly, **************** caretaker(s) are looking to take advantage of **************** situation in effort to benefit themselves financially.

To reiterate, The ****** were only charged for the materials and labor performed, at the approved State Farm rates, for the work performed.

If there are any further questions, I invite you to reach out to me directly.


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Del Mar Builders