Business ProfileforApex General Contracting

Date of Transaction: June 5, 2023 (signed original contract)I recently had my roof replaced (approximately (6/16/2023) due to hail damage by APEX General Contracting. During original contract signing, I was told that being a Veteran I would receive a $250 gift card from GAF (Roofs For Troops Rebate) for being a Veteran and this would take place after final payment was received and submitted. My final bill was paid on 10/6/2023. I sent a message to my contractor rep on 10/27/2023 asking for an update. The return response was that he was passing it on to the gentleman that handles the warranties. I sent another message on 11/10/2023. Received no response. I sent another message on 12/1/2023 asking for an answer on the gift card. The response I received was that he sent my message to the General Manager, Production Manager, and Sales Manager asking them to get my paperwork submitted for my Golden Pledge Warranty so that I can receive my $250 gift card. I was also told that the Sales Manager is the one that handles these and he was currently out on a hunting trip and would return on Monday (12/4/2023). I have also called there direct number three times (12/1/2023, 12/8/2023, and 12/15/2023) to file a complaint about this matter and each time that I have called I get told that someone we be in contact with me by the end of the business day. To this day I have not received a single phone call from anyone to resolve this matter. The customer service from this company is totally unacceptable. I have never dealt with a company that can't return a phone call, return a message, or submit paperwork in a timely manner. And my final thought is that is a disrespectful way to treat a Veteran.