Business ProfileforService Payment Plan, Inc.

I purchased a ***** camaro in June of 2020 which I paid for in full & on Aug.21st my car arrived at dealership for pickup at which time i signed all papers & purchased an 18month Major bumper to bumper warranty i made every payment up until jan 2022 when my bank account was closed. I called SPP & told them my situation.. my last payment was supposed to be on jan 20,2022 instead they cancelled my policy on 1-16-22 . I was not informed of the cancellation until I received a letter from Ally auto saying I was being refunded ******* I called to see what happened & they had sent my refund to SPP to disperse to me after all I owed was taken out. Which was last payment of warranty of ****** they informed me that a check for ****** was mailed on 2/21/22 & said there was a deposit made into the bank on that same day for the balance of ******* , the same account that I called in jan & told them was closed. The bank returned the ******* to SPP ..SPP told me that there will be a check sent minus 3 payments that were still owed. (NOT TRUE) aug2020_jan2022 is 18 months so they took ****** instead of ****** & then proceed to tell me that I was paid in full to a closed account .. I have contacted the bank many times & the $ was denied into the closed account on 2-23-22 & sent back to SPP . Who claim that they never received it back from the bank.. so out of ******* I have received ****** & after a month of calling them talking to Management 3 times & getting hung up on twice. I was told there is nothing they can do that they dont have my ********* not issuing me a check. Which at 1st I was told I would have the balance in **** days I have yet to hear any response from anyone about this matter & was not even going to dispute the extra $$ they kept at this point as long as they gave me what they owed me. I have received *********** will not let this go until I get my refund. ******* the manager hung up on me 3 days ago say the matter was over. & the bank was on the phone with me .

I have a call in to ******************** to further discuss. A refund was issued back to the debit card on file and the bank has not returned the funds to SPP.