BBB Business Review

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This business is not BBB accredited.

Aragon Entertainment Center, Inc.

Phone: (773) 561-9500 1106 W Lawrence Ave, Chicago, IL 60640

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Aragon Entertainment Center, also known as the Aragon Ballroom, is a concert hall that hosts cultural activities such as concerts, comedy shows, and theatre performances on a regular basis. Located in Chicago, IL, this venue serves the communities of Uptown, Ravenswood, Edgewater, Andersonville, North Center, Lincoln Square, Rogers Park, Lincoln Park, Albany Park, Irving Park, North Park, Lincolnwood, Lakeview, West Ridge, Avondale, and Logan Square. The hall opened in 1926 and has a long and storied history, including hosting such names as The Grateful Dead, The Byrds, Jethro Tull, B.B. King, Frank Sinatra, Glenn Miller, and Steppen Wolf.

The concert hall hosts a variety of events throughout the year, with over 50 events per year, with approximately 25 which cater to the general market and 25 catering to Latino consumers. Various genres of music, including rock, pop, raggaeton, and regional Mexican music, are represented in their offerings, and previous Latin music acts include Montez de Durango, Daddy Yankee, Paulina Rubio, Café Tacvba, El Tri, Wisin y Yandel and Alacranes Musical. The hall has four dressing rooms with two bathrooms and two showers, one production office located backstage and two offices located at the entrance to the building, and bus and truck parking located behind the building with shore power available for buses. Forklifts, stagehands, riggers, electricians, security, ticket takers, box office personnel, ushers, caterers, and wait staff can all be provided by house.

Visit the website for Aragon Entertainment Center to learn more about the services available from this venue, read about the venue's history and capabilities, and contact the venue to schedule a concert or special event.

BBB Accreditation

On 3/2/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Aragon Entertainment Center, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aragon Entertainment Center, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 08, 2009 Business started: 08/20/1990 Business started locally: 08/20/1990 Business incorporated 08/20/1990 in IL
Type of Entity


Business Management
Mr. Erasmo Ibarra, General Manager Ms. Norma Martinez, Office Manager/Event Coordinator Mr. Pablo Rodriguez, Assistant General Manager
Contact Information
Principal: Mr. Erasmo Ibarra, General Manager
Business Category

Concert Halls Halls & Auditoriums Lessors of Nonresidential Buildings (except Miniwarehouses) (NAICS: 531120)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.