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Find a Location

IPMedia Holdings, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • IPMedia Holdings, Inc.

      1360 Abbott Ct Buffalo Grove, IL 60089-2378

    • IPMedia Holdings, Inc.

      55 E Hintz Rd Wheeling, IL 60090-6043

    Business ProfileforIPMedia Holdings, Inc.

    Computer Parts
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    IPMedia Holdings, Inc., also known as CustomUSB, is a computer supplies company which sells customized USB drives for businesses seeking to represent their brand. Products available from this company include a variety of customized USB drives, which can be created from metal, wood, or plastic, and can be also be capless USB drives, USB pens, credit card drives, or smart print removable USB drives. The company also sells unique USB drives directly to consumers, which includes headphones, USB drives, and phone accessories.

    Business Details

    This is a multi-location business.

    Find a Location

    IPMedia Holdings, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • IPMedia Holdings, Inc.

        1360 Abbott Ct Buffalo Grove, IL 60089-2378

      • IPMedia Holdings, Inc.

        55 E Hintz Rd Wheeling, IL 60090-6043

      Location of This Business
      1360 Abbott Ct, Buffalo Grove, IL 60089-2378
      BBB File Opened:
      9/26/2002
      Years in Business:
      20
      Business Started:
      2/1/2004
      Business Started Locally:
      2/1/2004
      Date of New Ownership:
      7/16/2009
      Business Incorporated:
      8/24/2005
      Type of Entity:
      Corporation
      Alternate Business Name
      • GildedBox
      Business Management
      • Mr. Russell Chatskis, President
      Contact Information

      Principal

      • Mr. Russell Chatskis, President

      Customer Contact

      • Ms. Natalie Peter, Financial Officer
      Additional Contact Information

      Fax Numbers

      • (847) 556-0182
        Primary Fax

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/18/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On 10/26/2022 I placed order number ***** with Custom USB. I paid the order in full at that time in the amount of $1,775.24. After the proof was okayed, my credit card was charged on October 28th for the full amount. It cleared my credit card on October 31, 2022. On 11/07/2022 they sent invoice number ******. I contacted them at ************ to let them know I had already paid in full and that it cleared my card on October 31, 2022. I did not document the gentlemens name I spoke with as I assumed it was sent in error and he would straighten their accounting department out. Then on 02/17/2023 I received another invoice ****** saying I owed on the order. They sent different invoice numbers for the order number *****. Again, I have a credit card statement showing this order number has been paid, but yet they continue to try to bill me. Very shady! I want them to acknowledge the order has been paid in full, marked as paid in full, and to stop trying to fleece me for more money.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Local BBB

      BBB of Chicago & Northern Illinois

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