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BBB Business Review

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BBB Accredited Business since

Enterprise Recovery Systems, Inc.

Additional Locations

Phone: (630) 574-3113 Fax: (630) 574-0110 View Additional Phone Numbers 2000 York Rd Ste 114, Oak Brook, IL 60523 View Additional Email Addresses http://www.ersinc.com


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Description




Enterprise Recovery Systems, Inc. is a collection agency which helps companies collect debts from their customers, including clients from higher education, logistics, and the government. Located in Oak Brook, IL, this company serves the greater Chicagoland area, including Schaumburg, Naperville, Bolingbrook, Roselle, Deerfield, Lake Forest, Skokie, Rockford, Evanston, Tinley Park, Midlothian, Franklin Park, Lombard, Villa Park, Wheaton, Carol Stream, Morton Grove, Arlington Heights, Mt Prospect, Glenview, Wilmette, Aurora, St Charles, Streamwood, Northbrook, Hoffman Estates, Oak Lawn, Crystal Lake, Orland Park, Blue Island, Alsip, Geneva, Batavia, Libertyville, and Mundelein.

The company started in 1988 and was originally focused on collecting education-related debt, such as tuition fees, federal student loans, and institutional loans, before expanding to logistic and broader governmental fees collection. The company adheres to all local, state, and federal standards in debt collection, including the Federal Debt Collection Practices Act, as well as ensuring that all employees are trained in essential customer service skills and participating in the American Collector's Association collector certification programs. The company also requires monthly ongoing training for their employees to ensure legal compliance.

Services provided by this company include federal loan recovery, Accounts Receivable recovery, virtual agents, international collections, skip tracing, free credit bureau reporting, first-party inbound/outbound call center services, and services for parking violations, traffic tickets, court fees, water bills, sewer bills, waste management bills, and inbound/outbound calls, letter and emails.

Visit the website for Enterprise Recovery Systems, Inc, to learn more about the services available from this company, read about the company's history and background, and contact the company to discuss utilizing their services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Enterprise Recovery Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Enterprise Recovery Systems, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 72 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

72 complaints closed with BBB in last 3 years | 29 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 52
Billing/Collection Issues 8
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 72

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Enterprise Recovery Systems, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 15, 1992 Business started: 08/03/1988 Business started locally: 08/03/1988 Business incorporated 08/03/1988 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department Of Financial And Professi...
320 W Washington St Fl 3, Springfield IL 62701
Phone Number: (800) 560-6420

Type of Entity

Corporation

Business Management
Mr. Scott Nicholson, President Ms. Alicia LeBron, Executive Assistant Mr. Steve Recchia, VP Sales & Marketing Mr. Andrew Soodek, CIO
Contact Information
Principal: Mr. Scott Nicholson, President
Business Category

Collection Agencies Call Centers Collection Agencies (NAICS: 561440)

Alternate Business Names
ERS ERS Call Center Solutions ERS, Inc.

Customer Review Rating plus BBB Rating Summary

Enterprise Recovery Systems, Inc. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.