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          Great Touch Cleaning, Inc. has 1 locations, listed below.

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            Business ProfileforGreat Touch Cleaning, Inc.

            Cleaning Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.5/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 10/1/2010

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Great Touch Cleaning, Inc. is a company which provides cleaning services and building maintenance for both residential and commercial customers.

            Products & Services

            This company provides cleaning services for both residential and commercial customers, which can be scheduled according to the needs of the customer on a weekly, monthly, or as-needed basis. For residential customer, the cleanings can be customized depending on the specific problem areas of the house. Tasks can include dusting and polishing wooden furniture, cleaning patio doors, vacuuming the carpet, hand washing floors, dusting and washing ceiling fans, wiping down appliances, cleaning the kitchen hood, cleaning counter-tops, and emptying garbage cans.

            Business Details

            BBB File Opened:
            9/2/2010
            Years in Business:
            27
            Business Started:
            1/1/1997
            Business Started Locally:
            1/1/1997
            Business Incorporated:
            3/14/2007
            Accredited Since:
            10/1/2010
            Type of Entity:
            Corporation
            Number of Employees:
            6
            Business Management
            • Ms. Beata Skowronski, President
            Contact Information

            Principal

            • Ms. Beata Skowronski, President

            Customer Contact

            • Ms. Beata Skowronski, President

            Industry Tip

            BBB Tip: Cleaning services

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            MP P

            02/29/2024

            I hired this company to deep clean an empty house post construction. ***** estimated 5 hours with two people for $35 per person. She did a walk through with me and I highlighted focus areas (windows). The night before I even texted her reminding her of the windows as a priority. She stated she sent over the message to the cleaning team. The next day, the cleaning team arrived at 11:15am. I got a call while at work at 1pm stating the house is too much for the two people and a request to add another team to go help because the first two don't want to "work during night time". I told her I was not going to approve of this request if it would cost me more than $560 (budget set for 8 hours with two people). She sent 1 additional person to help clean.When they "finished" I did a walk through and to my surprise they didn't even touch the windows. I showed the employees layer of dirt on my finger. I called ***** and asked them to clean it. They took a wet towel and went over it once. Made it look a lot worse.***** then tells me the final price over the phone, which I questioned since it was not adding up. Charging more than the hours they actually cleaned. She stated she had another appointment and unable to stay on the phone.I had to send multiple texts and make multiple phone calls to her to get a refund on extra money she charged me. I had to walk through with her how to do math.Very disappointment in the service provided. I do not recommend due to being scammed. **Warning to all future clients, they people will not work when it gets to be "night time"**

            Great Touch Cleaning, Inc. Response

            03/14/2024

            I want to apologize for the miscommunication. When I informed the client, that I was sending another team member, I was not adding hours, simply trying to get the job done before dark, as we realized it was a little more difficult than we thought. When I got pictures of the window seal tracks on 2/28/24 at 7:17 PM. I agreed they were not done properly and told the client we would come back and make it right. She told us not to come back. The next morning I realized I owed the client a credit of $35, and refunded it that afternoon.We have been in business for over 25 years and we are 100% ethical. Many clients continue to use us for years and are satisfied with our service.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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