Business ProfileforSuperior Corporation of Illinois

I originally filed a complaint with BBB on 5/21/2022. At that time, we thought this issue was going to be resolved. But yet, 7 months later, we have not been made whole for thier employee damaging our French doors. It appears that our French doors are custom, and not everyone has the expertise to replace them. We were only able to get two estimates, which we emailed over to ******* at Superior Corp. They stated they had someone that could install the new French doors, and we agreed to let them take care of it. The guy, ****, who was to be the installer chosen by Superior, finally came out to our home on August 18th to measure our doors. On September 26th, ******, one of ****'s guys came to drop off the doors. The doors they were attempting to leave were made of cheap particle board. I informed ******, he was not going to leave those "cheap" doors, and I immediately contacted ****. **** stated to me that they had brouight the wrong doors, but the right doors (solid wood doors, like what I currently have) are at the shop, and he would bring them the next day. I have not spoken to **** since that day, becasue when I call, he does not answer, and "if" he responds to my text, it is always that he is gong to call me and he never does. I contacted Superior on October 28th, once again trying to find out what is going on. I received a response from ******* on October 31st stating the lead install said that he ordered a new doors. I emailed ******* on November 14th, to find out how much longer for my doors, and was told 2 more weeks for my doors. I still have no doors, and nothing but lies from **** and Superior. I sent another email yesterday requesting my doors or reimbursement by 12/23/2022. I literally received a call from ******* in the middle of typing this, and they want to send somone else to my home again for pics and measurements, and saying it could be 3 more months, the doors are on backorder. This is not acceptable. Were my doors ever ordered?