Business ProfileforCentury Oaks Cabinets

I was so excited to get started on our kitchen remodel. First it was just going to be the kitchen but turned out being our entire main floor plus some. The demo went amazing hardly any dust and things seemed to be running along great. I thought people always say this is horrible to live through, I was glad I felt like it was not going to be that way. Until things started slipping through the cracks, communication was a problem. Pretty soon I found myself making calls to follow up on what is next. You never knew if anyone was coming back the next day because scheduling was done the night before. Then things went to frustrating to worse, I am a reasonable person and know there will be bumps along the way. The way things were heading were not acceptable, the designer was fired. I started to work with ****** the office manager/designer and thought things would be better, but soon he kept giving me the round around and could never give me a straight answer on questions I had or follow **** There was a lot of punch list stuff left to do and months went by with no one coming. I cant even tell you how many times I had to follow up with Century Kitchens and Bath and got nowhere. Next I tried calling the Owner ***** he said he will be on site to make sure the job got done and done right. Well that was just as bad, everything he touched I had to have someone else come in behind him and fix his work. I had to point obvious stuff to him. Each time he was here he left his 87yr old father with dementia in the car with no heat, for hours. Just think wow if this is how he treats his father now wonder this job has gone to c*** So since this job started in July 2021 and still not done, we have had to do punch list stuff I had asked over and over to be completed and was not. A big hang up was some cabinet fronts had to be replaced which took 5 months to get, now I know things are taking a while but I believe they were never order