Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Alarm Detection Systems has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Alarm Detection Systems

      1111 Church Road Aurora, IL 60505-1905

      BBB Accredited Business
    • Alarm Detection Systems

      4901 60th St Kenosha, WI 53144-2452

    Business ProfileforAlarm Detection Systems

    Burglar Alarm Systems
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/2014

    Years in Business: 55

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Alarm Detection Systems, Inc, is an alarm systems company that sells alarm systems for commercial and residential customers.

    Specific systems include security, monitoring, fire safety, managed access, video surveillance, video verification, and radio. Businesses can choose to have certain aspects of these systems set up in particular places or run all of these programs simultaneously depending on their needs. Residential systems include security, monitoring, flood detection, home automation, fire safety, medical alerts, and locksmiths. 

    Products & Services

    Services and products include advanced keypads, cameras, and sensors, 24 hour monitoring from the company's location in Aurora, smartphone or tablet notification and controls, weekend and holiday service, same-day repair on equipment, and annual testing of all equipment.

    Business Details

    This is a multi-location business.

    Find a Location

    Alarm Detection Systems has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Alarm Detection Systems

        1111 Church Road Aurora, IL 60505-1905

        BBB Accredited Business
      • Alarm Detection Systems

        4901 60th St Kenosha, WI 53144-2452

      Location of This Business
      1111 Church Road, Aurora, IL 60505-1905
      BBB File Opened:
      4/26/1999
      Years in Business:
      55
      Business Started:
      12/1/1968
      Business Started Locally:
      12/1/1968
      Business Incorporated:
      4/21/1970
      Accredited Since:
      4/1/2014
      Type of Entity:
      Corporation
      Alternate Business Name
      • ADS
      • Alarm Detection Industries Inc
      • Fox Security Services, Inc.
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. Terence W Olah, Sec/Treas
      • Mr. John Schwartz, Director of Marketing
      • Mr. Robert Lubic, Manager
      • Mr. Ed Bonifas
      Contact Information

      Principal

      • Mr. John Schwartz, Director of Marketing
      • Mr. Ed Bonifas

      Customer Contact

      • Mr. Robert Lubic, Manager
      Additional Contact Information

      Fax Numbers

      • (630) 299-1157
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/24/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      We keep getting calls, only on sat or sun, that their main office has not received a notice from or security system, that ads installed, ads keeps sending someone out to fix the problem, but after this happening 4 weeks in a row, Im having trouble with their service do you suppose *********************, who sold me my original system at my first home back in **** will hear about this, her dad founded the company!
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Current C

      1 star

      10/05/2023

      Charged and got paid for services but still refuse to provide service. Their VP was insisting to make payment for future quarter to provide service for past quarters which they already got paid for. Very bad billing practices.   

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.