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BBB Business Review

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BBB Accredited Business since

Castlecraft

Additional Locations

Phone: (815) 458-6216 Fax: (815) 458-9350 View Additional Phone Numbers 112 Round House St, Braidwood, IL 60408 http://www.castlecraft.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Marine & Automotive


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Castlecraft meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Castlecraft include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Castlecraft
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 17, 1998 Business started: 01/01/1985 in IL Business started locally: 01/01/1985
Type of Entity

Sole Proprietorship

Business Management
Mr. Bruce W. Jensen, Owner
Contact Information
Principal: Mr. Bruce W. Jensen, Owner
Business Category

Boat Dealers Boat Equipment & Supplies Trailers - Boat Boat Dealers (NAICS: 441222)

Products & Services

Castlecraft sells the following brand(s): Dynamic, Meyers, Seitech, Spring Creek, Trailex, Weaver

Castlecraft offers the following product(s): Alignment Testers, Boats, Brake Testers, Hydraulic Jacks, Launching Dollies, Sailboats, Storage Racks, Trailers

Method(s) of Payment
Credit Cards, Checks, Money Orders
Refund and Exchange Policy

 1.     All returns require authorization from CastleCraft., Castle Equipment Co

2.     Unauthorized returns will be refused and become responsibility
         of returnee.

3.     All products must be new, unused, and in original packaging.

4.     Shipping costs are nonrefundable.

5.     All return shipping costs must be prepaid by returnee.

6.     Returns are subject to a 20% restocking charge 

7.    Claims for shipping damage must be submitted through the
        freight carrier, not CastleCraft.
8.    Any order cancelled after the product has shipped will charged 
       for the actual shipping costs.
If the product includes Free Shipping, then you will be charged the ACTUAL shipping cost, as a cancelled order does NOT qualify for free shipping.  Free Shipping offers are only valid on completed orders, accepted by the customer.    

If the product includes a Flat Rate  Shipping Fee, then you will be charged the    ACTUAL shipping cost, as a cancelled order does NOT qualify for Flat  Rate shipping.   Flat Rate Shipping offers are only valid on completed  orders, accepted by the customer.   This is due to the fact that Flat Rate Shipping Fees are discounted from the Actual Shipping cost, which is typically much higher than the Flat Rate Shipping Fee.
9.    No returns will be accepted after 30 days.
10.  Any and all warrantee claims must be filed by the customer
       directly through the product manufacturer's warranty
       department, not through CastleCraft.
11.   If the product includes Free Bonus Items, the order cancellation
        VOIDS any  FREE Offer.  Any item already delivered as a FREE
         Offer  would  either have to be returned, shipping cost prepaid by
         customer, or if the customer keeps such item, then the cost of the
         FREE Item would be deducted from the amount refunded, or 
         charged to the customer.
12.    FREE Shipping offers are only valid within the 48 contiguous 
          States  of  the USA.  FREE Shipping does not apply to Alaska,
          Hawaii, any US Possessions or Canada.
13.    MOTOR FREIGHT  - This is usually  a scheduled delivery:
        Items marked as FREE, FLAT RATE or FIXED RATE  
       Motor Freight Shipping may only qualify to certain locations  within 
        our carrier's delivery  service area.  Additional charges  may or may 
       not apply to remote, residential and some business locations.

Alternate Business Names
Castle Equipment Co. Castle Group Castlecraft Marine
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.