BBB Business Review

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This business is not BBB accredited.

Sealy Mattress Co.

Additional Locations

Phone: (630) 879-8011 Fax: (630) 879-6107 View Additional Phone Numbers 1030 Fabian Parkway, Batavia, IL 60510

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Sealy Mattress Co. include:

  • 7 complaint(s) filed against business
  • Failure to respond to 6 complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 5
Total Closed Complaints 7

Additional Complaint Information

According to information received from the company, the following procedure has to be used to register a complaint against the com- pany.

1. The complaint should be reported to the dealer from whom the original purchase has been made. 2. If satisfaction has not been received by that customer from the retail dealer, then a complaint should be registered with the producung factory. The information for this is shown on the law label attached to the product. 3. In the event satisfaction is not received from the producing plant,then the complaint should be registered with the Consumer Div. of the Ohio Mattress Co., 1300 East Ninth St., Cleveland, Ohio 44114. According to information received from the company, the following procedure has to be used to register a complaint against the com- pany.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sealy Mattress Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1970 Business started: 01/01/1939 Business started locally: 01/01/1939
Business Management
Mr. Kevin Sisson, Sales Manager Ms. Kathy Bush Rob Hays, Production Manager Mr. Ron Matson, Sales Manager-Chicago Area
Contact Information
Customer Contact: Rob Hays, Production Manager
Principal: Mr. Kevin Sisson, Sales Manager
Business Category

Mattress & Bedding Stores All Other Home Furnishings Stores (NAICS: 442299)

Alternate Business Names
Sterns & Foster

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.