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BBB Business Review

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BBB Accredited Business since

MB Financial Bank, N.A. - W. Madison

Additional Locations

Phone: (888) 422-6562 Fax: (847) 653-0080 View Additional Phone Numbers 800 W Madison St, Chicago, IL 60607 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that MB Financial Bank, N.A. - W. Madison meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 4
Delivery Issues 14
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

9 Customer Reviews on MB Financial Bank, N.A. - W. Madison
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: September 07, 2000 Business started: 01/02/1911 Business started locally: 01/02/1911 Business incorporated 08/23/1995 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Comptroller of the Currency
400 7th Street, SW, Washington DC 20219
Phone Number: (202) 649-6800

Type of Entity


Business Management
Ms. Karen Perlman, Sr. VP, Head of Corp. Mktg Christina K. Frank Bavery, Senior V.P. & Division Mgr - Commercial & Intl Ban Mr. Mark Hoppe, President & CEO Ms. Doria Koros, Corporate Secretary Ms. Susan Lepore, Sr. VP Compliance
Contact Information
Principal: Ms. Karen Perlman, Sr. VP, Head of Corp. Mktg
Related Businesses
LaSalle Solutions Cedar Hill Assoc
Business Category

Banks Commercial Banking Banking Services Investment Banking Loans Retirement Planning Service Investment Management Mortgage Bankers Savings Institutions (NAICS: 522120)

Customer Review Rating plus BBB Rating Summary

MB Financial Bank, N.A. - W. Madison has received 3.68 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.