BBB Business Review

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This business is not BBB accredited.

First Midwest Bank

Additional Locations

Phone: (800) 322-3623 View Additional Phone Numbers One Pierce Place  Suite 1500, Itasca, IL 60143 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for First Midwest Bank include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 24 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 5
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 24

Additional Complaint Information

According to BBB files, this company was formerly known as First Federal Savings and Loan.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on First Midwest Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: February 08, 2007 Business started: 01/01/1988 Business started locally: 01/01/1988
Business Management
Patti VaBales Sharon Carnaghi, SVP, Head of Marketing Mr. M. M. Dietrich, Exec. V.P. Ms. Toni Ebeling, Site Manager Ms. Dawn English, Site Manager Rebecca Gimbel, Vice President, Fair Practices Officer Jim Hunziker, Manager John M O'Meara, CEO Mary Johnson, Manager Ms. Sue Kinsella, VP Customer Care Mr. Paul A. Larsen, EVP/CFO/SECRETARY Mr. Rick Mahoney, President Mr. John O'Meara, Chairman/CEO Richard Pearson, President Mr. James L. Roberts, President/CEO Cheri J. Rubocki, VP, Client Experience Manager Mr. Mike Tanner, Branch Manager Mr. Richard Wojcik, Chairman & C.E.O.
Contact Information
Principal: Patti VaBales
Business Category

Banks Loans Loans - Small Business Mortgage Brokers Financial Services Savings Institutions (NAICS: 522120)

Alternate Business Names
1st Midwest Bank Covest Banc, N.A. First Dupage Bank First Federal Savings and Loan First Midwest Bancorp Inc Heritage Bank Heritage Financial Services, Inc. Peotone Bank & Trust Co

Customer Review Rating plus BBB Rating Summary

First Midwest Bank has received 4.01 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.