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Find a Location

RMG Auto Repair Center has 1 locations, listed below.

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    Business ProfileforRMG Auto Repair Center

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2015

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    RMG Auto Repair Center is an automotive repair and service company that also provides fleet service. 

    Products & Services

    This business provides auto repair services including alternators and generators, emissions testing, fleet service, auto air conditioning and heating service, auto body repair, auto electric service, maintenance, shocks, suspension, radiators, and towing.

    Business Details

    Location of This Business
    712 Burnham Ave, Calumet City, IL 60409-4536
    BBB File Opened:
    10/4/2000
    Years in Business:
    27
    Business Started:
    1/1/1997
    Business Started Locally:
    1/1/1997
    Accredited Since:
    8/1/2015
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • RMG Auto Center
    • Gojko Ratic / Milan Ratic
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Alex Ratic, Owner
    Contact Information

    Principal

    • Mr. Alex Ratic, Owner

    Customer Contact

    • Mr. Alex Ratic, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/10/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On January 31st 2023 I went to ********** Repair to get my car fixed for overheating and coolant leak problems. I dropped it off and **** told me he would give me a call back when he looks at it so he could tell me what I need to get it fixed and how much it would cost. He called me back and told me I need a new radiator hose and all together the Hose and Labor would be $1,100. I told him ok and gave him the ok to do the Job, after 2-3 days he told me the work was done and my car was ready to pick. I went to pick it up and they told me I dont need to put antifreeze in it and that it doesnt leak or over heat anymore. I drove 8 minutes away to my home and it started to over heat and leak again so I called them and told them that it was over heating and leaking again. He said to bring the car back the next morning because they were about to close and wont be able to look at it, so I brung it the next day so they could see what the problem was, I showed them the leak under the car **** told me that it was Mud(which it wasnt). He once again told me that he would give me a call when he find the problem, after a couple days I called them for a update and **** told me that I would need a new engine for my car but I never had a problem with my engine and when he did my diagnostic on the car he didnt bring up a problem with the engine only that I needed a new Radiator hose. He told me that the engine would be $4,600 I told him that I didnt want the engine done. I went back up to the shop on February 9th to pick up my car and I told **** that I want a refund for the incomplete job he did for the Leak and overheating. He told me he wouldnt not refund me, I also asked him why didnt he tell it was a problem with my engine during the first diagnostic he said he didnt see a problem. Now my car cant move but it was moving before I brung it back for the 2nd look so I feel like they damaged my engine as well.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amanda E.

    1 star

    08/09/2021

    They lie about whats wrong with your car to get business they milk youre insurance to get them to pay for work that has not been completed . They lied and said I needed a engine when in reality it was a wiring problem this place will try to get all they can get

    RMG Auto Repair Center Response

    08/10/2021

    Our shop policy is to communicate in a honest and efficient manner with our customers. In this situation there was multiple issues with the vehicle. When trying to communicate with the customer we were stopped and interrupted each time we tried explaining the issues.

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

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