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BBB Business Review

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BBB Accredited Business since

Riteway Auto Service & Towing

Phone: (708) 331-5030 Fax: (708) 331-5335 View Additional Phone Numbers 16710 Richmond Ave Ste 6, Hazel Crest, IL 60429

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Riteway Auto Service & Towing is an auto repair company which performs towing and complete diagnostics. Located in Hazel Crest, IL, this company serves customers in the southern suburbs of Chicago, including Tinley Park, Homewood, Markham, Oak Forest, Flossmoor, Midlothian, Harvey, and South Holland. The company has been in business for over 20 years.

This company offers a variety of car services, including towing services, and provides emergency services 24 hours a day, seven days a week. They offer complete computer engine diagnosis to determine any issues within an engine accurately and inexpensively, rather than taking the engine apart and examining it by hand. Other services they offer include complete pad and rotor replacement, fluid change and flush, brake diagnosis and repair, heating services, air conditioning repair, thermostat diagnosis and repair, pressure cap replacement, coolant flush and replacement, cooling fan maintenance, antifreeze and coolant flushing and repair, and complete heating and air conditioning troubleshooting and repair.

In addition, Riteway Auto Service & Towing offers standard tune-ups, factory scheduled maintenance, oil changes, spark plug replacement, emissions resting and restoration, and additional repairs that will extend the life of the vehicle and solve problems that may be reducing power, damaging the engine, or causing unnecessary wear and tear on the vehicle.

Visit the website for Riteway Auto Service & Towing to learn more about the services that this company offers and contact the company to schedule engine diagnosis, factory scheduled maintenance, tune-up, or receive emergency, 24-hour towing.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Riteway Auto Service & Towing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Riteway Auto Service & Towing include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Riteway Auto Service & Towing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 14, 1995 Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated 01/01/1992 in IL
Type of Entity

Sole Proprietorship

Business Management
Mr. Ray Bailey, Owner
Contact Information
Principal: Mr. Ray Bailey, Owner
Number of Employees


Business Category

Auto Repair & Service Auto Repair & Service - Diesel Auto Repair & Service - Airbags Auto Repairing - Foreign Auto Restoration Auto Smog Inspection Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Brake Service Engines - Fuel Injection Service & Parts Engines - Gasoline Engines - Rebuild & Exchange Lubricating Service - Automotive Mufflers & Exhaust Systems Radiators - Automotive Towing - Automotive Transmissions - Automobile Differentials - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Service - Specialty Parts Auto Services Auto Lube & Oil - Mobile Auto Parts & Supplies - Used & Rebuilt Auto Service - Tires/Batteries/Accessories Starters - Engine Auto Air Conditioning Equipment Auto Bumpers, Guards & Grilles Auto Electric Equipment Auto Parts & Supplies - New Heaters - Automotive Shock Absorbers Springs - Automotive - Sales & Service Tire Dealers Auto Air Conditioning Alternators & Generators - Auto Repair Auto Customizing Auto Accessories Auto Diagnostic Service Auto Electric Service Auto Inspection Stations General Automotive Repair (NAICS: 811111)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.