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Consumer Complaints

BBB Accredited Business since 01/31/2013

Midas Auto Centers-Rockford

Phone: (815) 397-5210

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
08/20/2013Problems with Product / Service | Read Complaint Details
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Complaint
My 2007 ****** *** needed new brakes, pads and rotors. I took it to *** **** on July 18, 2013. They replaced the front pads and rotors for $251.54. Within two days, a loud rubbing sound was coming from the front passenger side of the vehicle. The sound occurs while in motion, with or without the engine on and transmission in neutral. I took the vehicle back to *** on July 22, and it was diagnosed as a bad wheel bearing. The manager stated that it was NOT the brakes as he personally performed the repair. I refused to allow them to repair this at the time. I sought a second opinion at Midas in Rockford immediately after. I informed them that I just had brakes done and there is a loud rubbing sound. They also state it is a wheel bearing. However, on August 18 I had the wheel bearing replaced by my brother-in-law, whom was stating that there was no issue with the wheel bearing but replaced it anyway as TWO shops stated this diagnosis. However, the sound remains. I spent 89.99 on a part based upon their "expert" advice.

Desired Settlement
Refund of the part I replaced based upon their advice, 89.99

Final Consumer Response
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
The manager contacted me and I no longer wish to pursue this complaint.

Industry Comparison| Chart

Auto Repair & Service, Mufflers & Exhaust Systems, Brake Service, Tire Dealers

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.