Customer ReviewsforCar-X, LLC
27 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jeremiah J
1 star09/04/2024
Car X of **************** are a bunch of real mechanics ..I went in for an alignment and to get elongated struts holes...I ended up with two punctured boot on the driver's side ..a new CV axel...my transmission is leaking ..they've replaced my cv axel seal twice ...oh and bent my tierod inner and outer like a banana..and let me drive it around with my kids ..yes they fixed everything they destroyed...which was all new to begin with...that's why I needed the allignment...now I'm 4 days outta the shop and my abs lights are on...service stabilitrak and service traction control lights are on ..I'm a single father with two boys and these so called mechanics ruined my car...it's only got ****** miles on it and it's always drove and handled just fine till car x got to it...bad mistake...I'm filing claims i got pictures...video ..and time spent with these clowns, just to be scared to drive what would be an almost new car again..I did all hubs and bearing all the suspension work and new tires...and they ruined it all...and nothing is the same at all...oh and they won't answer the phone when I call...so **** maybe you'll get this message...and definitely wanna make this right ..I need more then an I'm Sorry...I need you to make this right...I need my vehicle.. and here I am a few days later after more then two weeks dealing with your shop with a car that's cv axel is already popping and clicking...and the cars vibrating...I'm thinking that you ruined my transmission...or really bent something good and didn't wanna own up to it...sad ..So CAR X.....YOU ARE REALLY BAD AT WHAT YOU DO...MAYBE YOU SHOULD JUST GO FEED THE DUCKS...cause your not mechanics ..or stand up people ..thanks for everything.....******** *******Review from Erma T
5 stars08/26/2024
Took sub to Car-X because was hearing noises coming from truck took it to Car-X and they said it was my brakes and rotors says needs to be fixed so had them fix brakes and rotors had them financed thru there company a day or 2 after getting brakes and rotors fixed heard noises had my dad get in the truck with me to hear the noise I was hearing said its the brakes didn't they go. It they were supposed to have fixed them says to take it back to them and have them fix it right took back had the gentleman get in the car and listen to the noise I was hearing I guess he put the truck on the rack did what he did didn't hear the nose for a couple more days then the noise started right back just recently took care back for the same noise had another person look at it said he push something back and that I may need a tire rod or struts just took my car to Acura Saturday 8-24-24 says to me whoever but your brakes on they didn't put them on correctly went back to Car-X and told them what they said wanted me to get brakes because I want them to drop the finance that I paid cause I had to pay Acura extra money to put the brakes on correctly.Review from Brad W
1 star05/29/2024
I scheduled an appointment with the service manager to have 2 basic jobs done. Agreed on a price and set the time. When I got there, the desk guy, ***, was rude from the start. He waited until they put my car up and then told me it would be a totally different price for the work. When I refused, he told the mechanics not to lower my car or give it back to me. Words were exchanged and the police had to be called so I could get my property back. This was before any actual work was done by the way, so not a mechanics lien situation. Just a guy being ***** and rude to customers. Unless you like your car getting stolen, don't go here.Review from Christa R
3 stars05/24/2024
While having my tires replaced, the technician damaged the door lock. After speaking to the manager, he set up an appointment to have a certified tech fix it. The tech failed to fix the door lock, and I had to seek a separate technician elsewhere that said that the pin was knocked out from pushing the key to hard into the lock, and the other tech failed to put a pin in to fix the lock. The shop also stated I declined an alignment on my paperwork, when I specifically requested one to be done. I'm pretty sure that is considered false documentation.Review from Stephanie H
1 star02/22/2024
The car x on *********** needs to be investigated and charged with credit card fraud, theft, breach of contract, and negligence! They take a women's car lie about doing the work charge your credit report finance and let your car slowly break down thinking you will bring go it back and they wont get caught. Well, God had other plans. Shame on you. Even seeing the proof and admitting it these men still couldn't tell me sorry. I was served an eviction notice due to the money I lost from not working and double paying for the same job, diagnostic tests and had to say no body even has the decency to say SORRY! They are the worst kind of person.Car-X, LLC Response
02/26/2024
I am sorry that ********* had an unpleasant experience at one of our franchised stores. It was noted that ********* was given a refund and free oil changes. She signed a release as well. The owner for the franchise is perplexed why she decided to post a negative review. Sincerely,Review from Timothy W
5 stars01/19/2024
CarX in ******** is our One Stop Shop I call it the One-Stop shop you won't have to go any further getting the job done right the first time excellent technicians excellent management I I recommend all my family and my friends the car accident ******** great place to bring your carReview from Amanda M
1 star01/16/2024
We went to work with Car-X as the dealership we bought our vehicle from worked with them. At first, the manager was very accommodating as she worked with the dealership. Then, communication was terrible with us. They would have our vehicle for days at a time, even with an appointment scheduled, and would not touch it until we called for an update. When we did call for an update, they said that they had to wait for the manager because they didn't know what was going on. They stated they did a full inspection, but they did not as multiple issues with our vehicle came up. They replaced the catalytic converters without doing a full workup- so we replaced functioning, very expensive pieces and did not actually fix the issue. They said that the repeated check engine light was "not their problem" after we kept bringing it back. When we brought it to another mechanic, they found that the oil was leaking, that the transmission fluid needed to be changed, that the catalytic converters they put in were aftermarket and did not fit with the current gaskets, and they put in the oxygen sensors wrong, so they had to be replaced.Car-X, LLC Response
01/17/2024
We will look further into ******'s claim. Someone from our organization will be in contact with ****** to address her immediate concerns.Review from Lee S
2 stars12/29/2023
Went there because I have coupon for oil change & tire rotation. They refused to do tire rotation because I have one different tire. They said to buy two new tires for the front. I said not in budget at this time.About two years ago I got a side blowout (from hitting a curb) on one of the four origional tires. Replaced it with a new tire, of same type (different brand name), so it does have slightly better tread.I have gotten tire rotations from two different auto shops and they said nothing about the one different tire.So who is wrong?Car-X, LLC Response
01/04/2024
We will rotate tires that are mismatched as long as they are the same size. Tire size information is found on the tire itself. If you find that your tires are all the same size, please call customer service at ************** for additional assistance. Thank you.
Review from Sue S
1 star12/07/2023
The manager at the ************* was screaming about a minority customer in her presence, telling staff they didnt need to listen to him. When he went to use the bathroom she slammed her hands repeatedly on the counter, looking at this writer and pointing at the bathroom. She yelled, THAT?! THAT nationality gets mad and ****** all over our floors! I have attempted for some time to discuss with corporate and they do not return my calls nor address the email. They must condone discriminatory actions of staff, and even management? This is very upsettingCar-X, LLC Response
12/08/2023
Our District Manager reached out to **************** after she sent multiple letters to our corporate office. He had a nice conversation with her and addressed her concerns. Due to the nature of the complaint, it was turned over to our ************************** for review. Sincerely,Car-X LLC ****************Review from Agueda B
1 star12/07/2023
Le cambiearon el radiador a mi minivan, medi cuenta que el GPS ni el radio servian me dijeron que lo **** a ******* primero que lo llevara tal dia les dije es el unico carro que tengo esos **** no podia cuando podia dijeron que despues sali de viaje a un deporte de mi hijo a y les dije arreglenla y que no podian?? por que la tenian que mandar a ****** para reset everything. Tube que llevarme una bocina para conectar mi telefono!!!! Ahora quiero vendor la camioneta y no me la quieren areglar .ahora disen que ellos nos **** hacer el favor !!!! Esta conpaia ocupa una buena demanda si alguien se quiere unir para buscar un abogado esto ya es demaciado hacen lo que quierenCar-X, LLC Response
12/15/2023
This guest came in with a radiator problem in the beginning of the year. We fixed the radiator problem by replacing the radiator and doing a radiator flush. a radiator. She returns almost a year later claiming that we damaged her car stereo and the backup camera. These items having nothing to do with the radiator work we performed. Her car has been in our parking lot for almost a month, and she doesn't answer the phone to pick up her vehicle.
Customer Review Rating
Average of 27 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.