Business ProfileforChicago Auto Body Parts, LLC
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate that this business has a pattern of complaints concerning
- Consumers allege that products ordered were not delivered.
- Consumers allege being unable to receive refunds.
- Consumers allege that they have not received responses to their contacts.
On 7/15/2021 and 7/23/2021, BBB submitted written requests to the company encouraging them to address the pattern of complaints. As of 8/5/2021, BBB has had no response.
Additional business information
“BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.”
On 12/29/2021, BBB contacted the business regarding its unsubstantiated slash pricing and the entire website listed as on sale. The business failed to offer a price comparison and information on how long products have been on sale and when the sale would end as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
List Price: $381.60 Our Price: $216.00 Your Save: $165.60
- Businesses has not made it obvious and clear that the list price may not necessarily be the price at which the product or service is sold. Therefore consumer may not be given a true sale on the items.
The BBB Code of Advertising States:
6. List prices
6.1 “List price,” “manufacturer's list price,” “reference price,” “suggested retail price,” and similar terms, hereinafter collectively referred to as “list price,” may be used deceptively to state or imply a savings which was not, in fact, the case. To the extent that a list price does not in fact correspond to the price at which substantial sales of the product in question have been made, the advertisement of a reduction may mislead the consumer. Such a comparison must be substantiated by the advertiser prior to making any advertised comparison.
6.2 An advertiser, however, can also reference a list price non-deceptively where the advertiser:
6.2.1 Does not describe the difference as a “savings,” or use any other words of similar meaning; and
6.2.2 Clearly and conspicuously discloses2 that the list price may not necessarily be the price at which the product or service is sold. This disclosure may be unnecessary in situations where consumers generally know that the list price may not necessarily be the price at which the product or service is sold. This may be the case, for example, when an automobile dealer references, in its ad, a new car’s Monroney Sticker price.
Here are the requested next steps for your business:
• Omit the word “save”, and any other language indicating a sale price, and add the disclosure per Section 6.2.2 of the BBB Code of Advertising.
As of 1/25/2022, business has not responded to BBB emails or modified website/substantiated claims.
On 08/15/2023, BBB contacted the business regarding the advertised products on their website. The business advertised products on the website as list price and that the products are on sale, however the business must omit the word “save”, and any other language indicating a sale price, and add the disclosure "that the list price may not necessarily be the price at which the product or service is sold" per the BBB's Code of Advertising.
The business advertised the following product on their website:
https://chicagoautobodyparts.com/products/front-bumpers.html
ACURA ILX FRONT BUMPER COVER PRIMED **CAPA** OEM#04711TX6A90ZZ 2013-2015 PL#AC1000180C
PARTSLINK:AC1000180C | OEM Part Number:04711TX6A90ZZ
List Price: $369.20
Our Price: $239.34
Your Save: $129.86
- Please modify or substantiate the “sale”
The BBB Code of Advertising States:
6. List prices
6.1 “List price,” “manufacturer's list price,” “reference price,” “suggested retail price,” and similar terms, hereinafter collectively referred to as “list price,” may be used deceptively to state or imply a savings which was not, in fact, the case. To the extent that a list price does not in fact correspond to the price at which substantial sales of the product in question have been made, the advertisement of a reduction may mislead the consumer. Such a comparison must be substantiated by the advertiser prior to making any advertised comparison.
6.2 An advertiser, however, can also reference a list price non-deceptively where the advertiser:
6.2.1 Does not describe the difference as a “savings,” or use any other words of similar meaning; and
6.2.2 Clearly and conspicuously discloses2 that the list price may not necessarily be the price at which the product or service is sold. This disclosure may be unnecessary in situations where consumers generally know that the list price may not necessarily be the price at which the product or service is sold. This may be the case, for example, when an automobile dealer references, in its ad, a new car’s Monroney Sticker price.
As of 9/6/2023, business has not responded to BBB emails or modified the website.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 2525 United Ln, Elk Grove Village, IL 60007-6820
- BBB File Opened:
- 8/16/2013
- Years in Business:
- 24
- Business Started:
- 1/1/2000
- Business Started Locally:
- 1/1/2000
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Auto-BodyParts.com
- Related Businesses
- Business Management
- Alex Peterson
- Stoian Raykov, Managing Principal
- Contact Information
Principal
- Alex Peterson
- Stoian Raykov, Managing Principal
Customer Contact
- Stoian Raykov, Managing Principal
- Additional Contact Information
Website Addresses
Customer Complaints
61 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
33 Customer Reviews
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Most Recent Customer Review
Matt W
08/15/2024
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