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BBB Accredited Business since

Phone: (800) 299-1028 Fax: (800) 846-1880 5631 Dempster, Morton Grove, IL 60053 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description is an auto parts and supplies store which sells a variety of new parts and accessories for cars and trucks, both foreign and domestic.

Visit the website for to learn more about the company, review their shipping and return policies, and browse the company's inventory of new foreign and domestic automotive parts and accessories.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

188 complaints closed with BBB in last 3 years | 84 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 8
Delivery Issues 10
Guarantee/Warranty Issues 6
Problems with Product/Service 143
Total Closed Complaints 188

Customer Reviews Summary Read customer reviews

55 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 50
Total Customer Reviews 55

Additional Information

BBB file opened: June 23, 2011 Business started: 12/31/2003 in KY Business started locally: 12/31/2003 Business incorporated 05/13/2011 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Edward Lichstein, President Contact Support
Contact Information
Principal: Mr. Edward Lichstein, President
Business Category

Auto Parts & Supplies - New Brake Fluids Brake Service Equipment Heaters - Automotive Auto Accessories Auto Hand & Foot Controls Auto Seat Covers, Tops & Upholstery Auto Sunroofs Radiators - Automotive Trailer Hitches Transmissions - Automobile Auto Body Shop Equipment & Sup Auto Parts & Supplies - Custom Wheels/Rims Auto Perform, Race & Sport Equipment Auto Repair & Service - Equipment & Supplies Engines - Supplies, Equipment & Parts Barometers Cylinder Heads - Auto & Motorcycle Auto Air Conditioning Equipment Auto Alarms & Security Systems Auto Electric Equipment Auto Floor Coverings Automotive Parts and Accessories Stores (NAICS: 441310)

Service Area
Located in Morton Grove, IL, this company serves a national customer base, as well as customers within the Chicagoland area in cities such as Schaumburg, Joliet, Naperville, Aurora, Rockford, DeKalb, Rockford, Downers Grove, Blue Island, Alsip, Robbins, Posen, Dixon, Crystal Lake, Highland Park, Deerfield, Lake Zurich, Geneva, Batavia, Lombard, Carol Stream, West Chicago, Fox River Grove, Cary, McHenry, Wilmette, Great Lakes, Lake Forest, Hoffman Estates, Elk Grove Village, Buffalo Grove, Winnetka, Winthrop Harbor, West Dundee, Carpentersville, Village of Lakewood, and Bensenville.
Alternate Business Names
Autoplicity, LLC
Products & Services

This company offers a large selection of new vehicle parts for a range of foreign and domestic vehicles. Products include performance products, suspension replacement parts, brakes, exterior items, interior items, wheels and tires, towing and winches, drivetrain elements, electric components, and garage and apparel. Their website includes an option to shop by vehicle, where customers can input the year, make, and model of their car in order to search solely by products which will fit their car. Products are also available for motorcycles, as well as for professional garages and auto body shops.

Customer Review Rating plus BBB Rating Summary has received 3.8 out of 5 stars based on 55 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.