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Find a Location

Drive Home Safe has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Drive Home Safe

      1168 Douglas Rd Oswego, IL 60543-9040

    • Drive Home Safe

      2401 Kaneville Rd Ste 1 Geneva, IL 60134-2577

    Business ProfileforDrive Home Safe

    Driving School
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Drive Home Safe has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Drive Home Safe

        1168 Douglas Rd Oswego, IL 60543-9040

      • Drive Home Safe

        2401 Kaneville Rd Ste 1 Geneva, IL 60134-2577

      Location of This Business
      1168 Douglas Rd, Oswego, IL 60543-9040
      BBB File Opened:
      9/19/2016
      Years in Business:
      14
      Business Started:
      8/18/2009
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mrs. Amber Biggs, Office Manager
      Contact Information

      Principal

      • Mrs. Amber Biggs, Office Manager

      Customer Contact

      • Mrs. Amber Biggs, Office Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Finding a good driving school near you

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/21/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I had enrolled my daughter at the driving school call Drive Home Safe. We had sent my son there and he had a great experience, so we decided to send my daughter. As my daughter was finishing up her classroom seasons, Drive Home Safe sold to Top Driver. When it was time to schedule for the *** (behind the wheel) sessions, Top Driver said you have to schedule online. There were no dates available. There is a disclaimer on their website that dates for ***s would be released on the second Wednesday at 11:00 am for the following month. When I tried to do so, everything was booked. I did this for 3 months. After having continued issues, I called and said that I would like my money refunded so I can take my daughter to another school to have her get the *** done. They told me to send an email. I sent an email and was told that a refund would not be approved and I was to call the first week in April. Upon calling, I again asked for a refund. The person on the phone said that my request had gone up as high as it goes and there will be no refund. When I asked why, I was told because they can fulfill their end of the deal. I said no they cant because every time I try to schedule theres nothing available. She said there was nothing she can do and for me to send another email. I asked to speak to a manager and she put me on hold. She returned to the call and said she would transfer me but I will probably have to leave a message. I left a message and havent gotten a reply. I explained that Ive been in customer service for 25+ years and would never deny a customer their money back if they werent happy. My contract was with Drive Home Safe not Top Driver. Please help with a resolution. Thank you, *************************************

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

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