BBB Business Review

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This business is not BBB accredited.

Frankfort Auto Haus, Inc.

Phone: (815) 469-3810 Fax: (815) 469-9457 19915 S La Grange Rd, Frankfort, IL 60423

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Frankfort Auto Haus Inc is a car dealership which specializes in used cars, generally with one previous owner. Located in Frankfort, IL, this company serves the southern suburbs of Chicago, including Tinley Park, Mokena, Hammond, New Lenox, Manhattan, Richton Park, Monee, Peotone, Wilton Center, Homewood, Chicago Heights, Oak Forest, and Joliet. The company has been in business since 1978 and the owner personally purchases and test-drives each automobile to ensure quality control and customer satisfaction, and the company is a sponsor of the local chapter of the American Cancer Society as well as several local baseball teams.

This car dealership sells over 1,000 automobiles annually and has an inventory that averages around 100 cars at a time. Frankfort Auto Haus sells both foreign and domestic vehicles, including high-end luxury vehicles such as Mercedes-Benz, Porsche, and Jaguar. Most vehicles have had only one previous owner and many still fall under factory warranty, with low mileage and special features. Years range from 1965 to the most recent model year; makes represented include Chevrolet, Dodge, Acura, Audi, Honda, Infiniti, Jeep, Kia, Suzuki, Saturn, Toyota, and Volkswagen. Bodies include hatchbacks, sedans, trucks, SUVs, coupes, convertibles, and wagons. Prices vary from under $3,000 to over $80,000, depending on mileage, rarity of the vehicle, and special features. Financing is available.

Visit the website for Frankfort Auto Haus Inc to learn more about the company's practices and amenities for car shoppers, apply for financing for a vehicle purchase, and view their inventory of used cars, trucks, and SUVs.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Frankfort Auto Haus, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Frankfort Auto Haus, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 22, 1995 Business started: 03/01/1978 Business started locally: 03/01/1978 Business incorporated 08/16/1990 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Secretary of State
69 W. Washington, Room 1240, Chicago IL 60602
Phone Number: (312) 793-1010

Type of Entity


Business Management
Mr. Kevin Lantry, President
Contact Information
Principal: Mr. Kevin Lantry, President
Number of Employees


Business Category

Auto Dealers - Used Cars Used Car Dealers (NAICS: 441120)

Products & Services

This business offers: Used Car Sales, Auto Detailing and Financing.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.